Timescapes

Customer Success Manager

• Manage a portfolio of up to 200 projects across new and existing construction customers in Canada and the U.S.
• Work with Sales and Service Delivery to manage the full project lifecycle
• Own projects after implementation and ensure onboarding, adoption, and ongoing daily usage
• Guide project teams through onboarding to drive platform adoption and engagement
• Build relationships with high-value project teams and users in person and virtually
• Provide value-added insights and training sessions
• Monitor user engagement and satisfaction
• Develop customer champions to drive referrals and adoption
• Manage project extensions and expansions, including contract extensions and incremental cameras
• Identify new project opportunities and pass CSQLs to the sales team
• Analyze user data and metrics to prioritize customer value activities and expansion opportunities
• Answer user inquiries and provide timely guidance
• Provide customer feedback and client ROI examples to Product, Marketing, and Sales teams