Manager, Renewals

Tines

. Lead and develop a team of Renewal Managers through coaching, commercial guidance, and clear direction .

Posted 10/8/2026full-timeRemote • United StatesSeniorLead💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading renewal teams, managing SaaS business metrics, and executing effective customer negotiations. Proven ability to develop scalable renewal strategies and improve operational efficiency through data-driven decision-making.

Highest-signal resume keywords

SaaS Business MetricsGross Revenue RetentionPeople LeadershipCustomer Success CollaborationRenewal Forecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal RateChurn ManagementContract NegotiationOperational RigorData AnalysisKPI ManagementForecast AccuracyRevenue ProtectionAutomationStandardization

Soft Skills

CoachingCommunicationCross-Functional LeadershipCommercial JudgmentRelationship Management

Tools & Technologies

CRM WorkflowsDashboardsReporting ToolsAutomation Systems

Industry Keywords

RenewalsCustomer-Facing EnvironmentEnterprise SoftwareRecurring Revenue PortfolioSales

About the role

Key responsibilities & impact

Lead and develop a team of Renewal Managers through coaching, commercial guidance, and clear direction
Own renewal performance across the portfolio, including Gross Revenue Retention, renewal rate, churn, contraction, and on-time renewal execution
Establish and maintain consistent renewal forecasts covering timing, risk, expected outcomes, and interventions
Guide complex customer negotiations involving pricing, contract terms, multi-year agreements, competitive pressure, and procurement
Ensure early renewal engagement and effective use of customer context, risk signals, value realization, and relationship insights
Partner with Customer Success to clarify ownership between customer outcomes and commercial renewal execution
Collaborate with Sales and Account Management to coordinate expansion opportunities during renewal cycles
Partner with Revenue Operations to improve forecasting, CRM workflows, dashboards, automation, reporting, and operational discipline
Develop scalable renewal motions across high-touch, mid-touch, digital, and automated customer segments
Establish renewal playbooks, timelines, escalation paths, handoffs, and operating cadences
Establish and manage KPIs including GRR, logo retention, forecast accuracy, renewal timing, cycle time, multi-year adoption, team productivity, and portfolio health
Recruit, onboard, develop, and retain commercial talent as the Renewals function scales

Requirements

What you’ll need

7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a similar commercial customer-facing environment
3+ years of people leadership experience, with a demonstrated track record of coaching and developing high-performing customer-facing or commercial teams
Experience owning or managing a meaningful recurring revenue portfolio and delivering against retention or renewal targets
Strong understanding of SaaS business metrics including ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, and expansion
Experience building and managing renewal forecasts with a high degree of operational rigor and predictability
Strong commercial judgment and experience navigating pricing, negotiation, procurement, contracting, and customer objections
Ability to coach teams through complex commercial situations while balancing customer relationships, revenue protection, and long-term business value
Experience working closely with Customer Success and Sales teams to coordinate customer strategy and commercial outcomes
Strong analytical skills and ability to use data to identify trends, diagnose performance, and determine where intervention is required
Track record of improving workflows, standardization, automation, or systems to increase organizational efficiency and capacity
Strong cross-functional leadership skills and ability to influence Revenue Operations, Sales, Customer Success, Finance, Legal, and executive stakeholders
Excellent communication skills, with ability to navigate detailed commercial discussions and senior executive conversations
Applicants must be authorized to work for any employer in the U.S.; no employment visa sponsorship