Tines

General Counsel

• Lead negotiations for customer agreements across EMEA and the United States, including SaaS agreements, software licensing terms, DPAs, security terms, SOWs, NDAs, and related commercial documents
• Partner with Sales leaders, Sales teams, and Deal Desk from initial review through signature
• Provide practical, risk-based advice to help the business reach workable outcomes and move deals forward
• Advise on liability, indemnification, intellectual property, privacy, security, service commitments, and other commercial issues
• Review and negotiate reseller, referral, integration, technology alliance, and other partner agreements
• Collaborate with Finance, Security, Customer Success, Product, and other teams on commercial and customer matters
• Develop and maintain templates, playbooks, fallback positions, and Sales enablement materials
• Improve and scale contracting processes as Tines’ global sales organization grows
• Support broader Legal team initiatives as needed

Legal Counsel, EMEA

Marketing

• Plan, execute, and manage a portfolio of regional events, including hospitality experiences, partner events, and industry-specific gatherings
• Oversee event planning and execution, including registration, shipping, setup, day-of event support, and post-event wrap-up
• Support larger-scale tradeshows and tentpole events by coordinating vendors, managing logistics, and ensuring brand consistency
• Collaborate with GTM and marketing teams to align event messaging and goals with broader company objectives
• Manage event vendor and partner relationships
• Implement programs for channel reseller partners to increase event metrics
• Manage regional event budgets and ensure cost-effective strategies
• Track event attendance, manage list uploads, and evaluate event success using KPIs and metrics
• Provide post-event reports and insights
• Oversee SWAG inventory and distribution to enhance brand recognition and customer engagement

Field Marketing Manager

Pricing Analyst

• Define Tines’ monetisation, pricing and commercial strategy
• Lead research into customer value, willingness to pay, buying behaviour, competitive alternatives and market trends
• Combine win/loss, usage, discounting and financial data to identify opportunities and test assumptions
• Create and shape monetisation, packaging, pricing and commercial approaches for Tines’ platform, products and capabilities
• Develop evidence-based recommendations for the Pricing Steering Committee and maintain decision records
• Own the pricing and commercial strategy roadmap and backlog
• Partner with Sales and Deal Desk on strategic, complex and non-standard opportunities
• Implement approved changes across quoting, approval rules, systems, guidance, messaging, training and customer-facing materials
• Measure pricing and commercial impact through win rate, realised price, discounting, sales-cycle friction, package mix, adoption, expansion and renewal outcomes
• Build the pricing and commercial strategy function, including hiring and developing up to two team members

Senior Manager, Pricing

Systems Engineer

• Design, build, and improve internal systems supporting Tines's growing business
• Own administration and improvement of enterprise platforms including Google Workspace, Slack, Jira, AWS, and other core IT systems
• Review configurations, access, and capabilities to improve security and usability
• Design, build, test, document, and maintain automated workflows and integrations
• Reduce manual work and enable reliable employee self-service
• Investigate complex escalations with IT Operations, identify root causes, and replace recurring issues with scalable technical or process improvements
• Lead systems engineering projects from requirements gathering through rollout, monitoring, and operational handoff
• Balance business needs, security, reliability, and maintenance effort
• Work with Security, Internal Automation, business stakeholders, and vendors to support secure enterprise technology use and internal building in Tines
• Contribute to systems, processes, and documentation supporting future Federal environment requirements
• Report to the Boston-based IT Manager

Senior IT Systems Engineer

Customer Success Manager

• Drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts
• Foster champions and support customers across onboarding, ongoing adoption, expansion, and renewal
• Develop understanding of customers’ teams, processes, tools, Tines usage, strategic initiatives, and executive priorities
• Orchestrate customer and internal teams, including Customer Success Engineers, Sales, Product, and CS Leadership
• Develop Success Plans and automation plans/roadmaps
• Partner with Sales teams to deliver customer Executive Business Reviews and QBRs
• Expand automation usage beyond security teams into IT, HR, Product/Engineering, and Operations
• Become a trusted advisor and Tines product subject matter expert
• Build customer advocacy and provide feedback to Product and Engineering teams
• Align stakeholders and deliver value throughout the customer journey
• Orchestrate onboarding experiences and ensure use cases are delivered on schedule
• Review account dashboards, metrics, log-ins, and use cases to assess customer health
• Identify customer issues and recommend process improvements through automation
• Coordinate onboarding and business reviews to align priorities and identify expansion opportunities
• Build success and account plans and present outcomes to VP/C-suite stakeholders
• Identify customer risks and develop risk mitigation plans
• Develop renewal plans and communicate Tines’ value and strategic recommendations
• Translate technical customer needs to internal technical teams and provide product feedback

Senior Customer Success Manager

Product Marketing

• Own DealHub build-out, configuration, and day-to-day administration
• Manage product catalog and SKU architecture, pricing and discounting rules, playbooks, quote flows, approval workflows, document and template management, and Salesforce integration
• Contribute to the quote-to-cash platform roadmap and sequenced buildout plan
• Make scalable design decisions as products and commercial models evolve
• Scope and prioritize third-party implementation services, translate specifications, execute builds, review and test deliverables, and manage quality and timelines
• Define change-management intake, prioritization, sandbox and release practices, testing expectations, documentation standards, and data-quality rules
• Maintain Salesforce configuration and adjacent GTM tools integrated with quote-to-cash
• Conduct requirements discovery with Sales, Deal Desk, Finance, and Legal
• Translate ambiguous business problems into actionable specifications and advise on scalable solutions
• Create GTM Systems documentation and delivery standards
• Mentor junior analysts as the team grows

GTM Systems Specialist

Sales

• Build and lead Tines’ partner business across the Central US
• Own and execute the Central region’s partner sales strategy across Commercial, Enterprise, Strategic, and SLED segments
• Activate priority regional partners through joint business planning, account mapping, seller engagement, and technical enablement
• Create partner-sourced opportunities and own partner-sourced and partner-influenced pipeline, revenue, and deal progression
• Work alongside account executives throughout the sales cycle to strengthen account strategies and help sellers engage partners effectively
• Coordinate Sales, Sales Engineering, Alliances, Marketing, and Sales Development around priority opportunities
• Establish a cadence for pipeline reviews, partner engagement, performance measurement, and follow-through
• Adjust investment when partner activity is not producing results
• Help partners understand Tines 3B and translate AI, automation, and integration opportunities into customer solutions

Senior Partner Sales Manager

• Define Tines’ monetisation, pricing and commercial strategy
• Lead research into customer value, willingness to pay, buying behaviour, competitive alternatives and market trends
• Combine win/loss, usage, discounting and financial data to identify opportunities and test assumptions
• Create and shape monetisation, packaging, pricing and commercial approaches for Tines’ platform and products
• Develop options, model customer and business impact, test approaches with the market and recommend a path forward
• Prepare evidence-based recommendations for the Pricing Steering Committee and maintain decision records
• Own the pricing and commercial strategy roadmap and backlog
• Work with Sales and Deal Desk on strategic, complex and non-standard opportunities
• Partner with Deal Desk, Product Marketing, Product, Finance, RevOps and Enablement to implement approved changes
• Measure impact through win rate, realised price, discounting, sales-cycle friction, package mix, adoption, expansion and renewal outcomes
• Build the pricing and commercial strategy function, including hiring and developing up to two team members