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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical account management and customer success, with a strong focus on driving strategic success planning, fostering customer engagement, and translating technical needs into actionable solutions. Proven ability to build customer advocacy and deliver value throughout the customer journey.
Highest-signal resume keywords
Technical Account ManagementCustomer Success StrategySaaS Solutions ExperienceStakeholder AlignmentRisk Mitigation Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Success PlanningAutomation RoadmapsCustomer Health AssessmentProcess ImprovementTechnical Problem Solving
Soft Skills
Customer AdvocacyCommunicationCollaborationStrategic ThinkingProblem-Solving
Tools & Technologies
Customer Success ToolsAccount DashboardsMetrics AnalysisOnboarding Solutions
Industry Keywords
CybersecurityDevOpsITSaaSEnterprise Accounts
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts
- Foster champions and support customers across onboarding, ongoing adoption, expansion, and renewal
- Develop understanding of customers’ teams, processes, tools, Tines usage, strategic initiatives, and executive priorities
- Orchestrate customer and internal teams, including Customer Success Engineers, Sales, Product, and CS Leadership
- Develop Success Plans and automation plans/roadmaps
- Partner with Sales teams to deliver customer Executive Business Reviews and QBRs
- Expand automation usage beyond security teams into IT, HR, Product/Engineering, and Operations
- Become a trusted advisor and Tines product subject matter expert
- Build customer advocacy and provide feedback to Product and Engineering teams
- Align stakeholders and deliver value throughout the customer journey
- Orchestrate onboarding experiences and ensure use cases are delivered on schedule
- Review account dashboards, metrics, log-ins, and use cases to assess customer health
- Identify customer issues and recommend process improvements through automation
- Coordinate onboarding and business reviews to align priorities and identify expansion opportunities
- Build success and account plans and present outcomes to VP/C-suite stakeholders
- Identify customer risks and develop risk mitigation plans
- Develop renewal plans and communicate Tines’ value and strategic recommendations
- Translate technical customer needs to internal technical teams and provide product feedback
Requirements
What you’ll need- 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company
- Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
- Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
- Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership
- Applicants must be authorized to work for any employer in the U.S.
- Tines is unable to sponsor or take over sponsorship of an employment Visa at this time