Senior Manager, Professional Services Engineering

Tines

. Lead, mentor, and advocate for 8–10+ Professional Services Engineers across the US and Ireland .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $195,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and mentoring technical teams, with a strong focus on capacity forecasting, operational efficiency, and customer delivery metrics. Proven ability to build trust across cross-functional teams and implement data-driven solutions in high-growth SaaS environments.

Highest-signal resume keywords

10+ Years Post-Sales Customer Facing Experience5+ Years Direct People LeadershipCapacity Forecasting and Utilization ManagementTechnical Fluency in Workflow Automation and APIsUnderstanding of Professional Services Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity ForecastingUtilization ManagementTechnical Delivery ManagementCoaching and DevelopmentData-Backed Solutions ImplementationSaaS Environment ExperiencePerformance ReviewsEngagement Completion RatesBillable Utilization MetricsCustomer Satisfaction (CSAT)

Soft Skills

MentoringProblem-SolvingBuilding TrustPsychological SafetyAdaptability to Diverse Working Styles

Tools & Technologies

Workflow AutomationAPIsSystem IntegrationsModern AI ApplicationsLLM Applications

Industry Keywords

Professional ServicesSolutions EngineeringTechnical DeliveryCustomer ExperienceGTM Leadership

About the role

Key responsibilities & impact

Lead, mentor, and advocate for 8–10+ Professional Services Engineers across the US and Ireland
Conduct meaningful 1:1s, tailored career pathing, performance reviews, and technical/professional coaching
Establish trust and psychological safety while supporting diverse working styles and leadership transitions
Own day-to-day engagement allocations and rebalance resources, priorities, and schedules as deals evolve
Design, implement, and maintain predictive capacity models forecasting bench availability, hiring triggers, and skill distribution at least two quarters ahead
Partner with Project Management, Engagement Management, Sales, Customer Experience, and GTM leadership
Connect customer delivery with Product and Engineering, including early feature testing and customer feedback
Identify delivery bottlenecks, operational blind spots, and tooling gaps; implement data-backed solutions
Participate in monthly syncs with external services partners to support enablement and delivery scale
Drive delivery metrics including engagement completion rates, CSAT, 70%+ billable utilization, and services expansion opportunities
Report to the Director, Professional Services

Requirements

What you’ll need

10+ years of experience in a post-sales customer facing role at a technology company
5+ years of direct people leadership or practice experience, with a track record of coaching and developing high-performing technical teams
Proven track record directly managing and retaining professional services, solutions engineering, or technical delivery teams in high-growth SaaS environments
Hands-on experience building and managing rolling 6+ month capacity and utilization forecasts
Entrepreneurial mindset with proactive problem-solving and independent initiative ownership
Ability to build trust with PM leadership, Sales, Customer Success, and Product teams
Technical fluency in workflow automation, APIs, system integrations, and modern AI/LLM applications
Experience coaching and coordinating a remote or geographically distributed engineering team across multiple time zones (US and EMEA)
Understanding of professional services metrics, including 70%+ billable utilization, on-time project completion, CSAT, and services-assisted expansion
Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable