Technical Support Engineer I

Tines

. Provide technical support and consultation to customers and colleagues .

Posted 10/8/2026full-timeRemote • IrelandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support within a SaaS environment, focusing on API troubleshooting, workflow documentation, and customer interaction. Proficient in communicating complex technical concepts to diverse stakeholders while enhancing customer experience through effective problem-solving.

Highest-signal resume keywords

Technical Support ExperienceAPI TroubleshootingREST and GraphQL API RequestsModern Programming Language (Python, TypeScript, Ruby)Tines Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API IntegrationOAuth AuthenticationJWT AuthenticationREST APIGraphQLSQLDebuggingWorkflow DocumentationTroubleshootingAutomation

Soft Skills

Excellent CommunicationAnalytical SkillsProblem-SolvingAutonomous Decision-MakingAdaptability

Tools & Technologies

SlackIn-App ChatEmailWeb-Based EnvironmentAI ActionsAgentic Workflows

Certifications & Qualifications

Tines Certification

Industry Keywords

SaaSCustomer SupportTechnical ConsultationMulti-Product WorkflowsCustomer Experience

Tech Stack

Tools & technologies

GraphQLPythonRubySQLTypeScript

About the role

Key responsibilities & impact

Provide technical support and consultation to customers and colleagues
Handle technical inquiries across Slack, in-app chat, and email
Troubleshoot API integrations, systems issues, network and security impediments, third-party integrations, and multi-product workflows
Interpret API documentation and create Tines workflows
Configure and implement OAuth and JWT authentication
Document connections to new tools and new workflows
Build, troubleshoot, document, and modify workflows during remote customer sessions
Collaborate with Support and wider company teams while acting as the voice of the customer
Contribute to Customer Support resources and provide product feedback to leadership and internal teams
Identify product improvements, bugs, and opportunities to enhance customer experience
Write shift handover notes for regional teams
Make independent prioritization, troubleshooting, and escalation decisions during unsupervised weekend hours

Requirements

What you’ll need

2+ years of technical support experience within a SaaS environment, ideally in automation or a related field
Practical experience constructing, testing, and debugging REST and GraphQL API requests
Exposure to implementing or troubleshooting AI actions and agentic workflows, including LLM APIs, prompt structures, and protocols such as MCP
Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking
Excellent communication, analytical, and troubleshooting skills
Ability to communicate complex technical concepts to non-technical and technical stakeholders alike
Experience handling inbound technical customer requests via chat and email
Familiarity with at least one modern programming language, such as Python, TypeScript, or Ruby
Familiarity with query languages such as SQL and GraphQL
Ability to work autonomously and make sound decisions without direct supervision
Comfort with ambiguity and self-directed problem-solving
Ability to context-switch between collaborative and independent work
Must be available Sunday–Wednesday, 6:00 am–16:00 pm local time
Fluent German is desirable, not required
Tines certification is desirable, not required

Benefits

Comp & perks

Equal employment opportunities regardless of sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation