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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on providing solutions and product information through various communication channels. Proficient in troubleshooting technical issues and collaborating with teams to enhance product development and customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceTechnical SupportData EntryCommunication SkillsMultitasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingData EntryOrder EntryTechnical SupportProduct Knowledge
Soft Skills
Excellent CommunicationInterpersonal SkillsInitiativeSelf-MotivationProfessionalism
Tools & Technologies
Google SuiteSalesforceMagento
Certifications & Qualifications
HS Diploma or Equivalent
Industry Keywords
Customer CommunicationKPI ManagementBeta TestingProduct DevelopmentConfidentiality
Tech Stack
Tools & technologiesMagento
About the role
Key responsibilities & impact- Provide top-notch customer service, solutions, and product information through inbound and outbound phone, chat, and email support
- Manage inbound calls and customer communication within outlined KPIs
- Troubleshoot Litter-Robot and Feeder-Robot products
- Provide technical support for the mobile app, including onboarding and connectivity concerns
- Contribute to weekly team meetings
- Provide internal feedback on customer sentiment, product issues, and trending troubleshooting topics
- Support marketing and engineering teams with beta testing and product development feedback
- Devise unique solutions based on customers’ product use in their home environments
- Perform additional responsibilities as required
Requirements
What you’ll need- HS Diploma or equivalent
- 3+ years of customer service experience
- Excellent verbal, written, and interpersonal communication skills
- Experience with data entry and order entry
- Ability to multitask and prioritize
- Strong computer skills, including experience with spreadsheets, documents, and word processing
- Ability to maintain confidentiality of proprietary information
- Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
- High degree of initiative and self-motivation
- Ability to work hours outside of shift and overtime when necessary
- Candidates must reside in CA, CO, FL, GA, IL, IN, KY, KS, MD, MI, NC, NV, NY, OH, OK, OR, PA, TN, TX, UT, VA, WA, or WI
- Open availability, including evenings and weekends
- Nice to have: 2+ years of help-desk or customer service experience
- Nice to have: French, German, Italian, and/or Spanish language skills
- Nice to have: Google Suite experience
- Nice to have: Salesforce and/or Magento experience
Benefits
Comp & perks- Premium Medical/Dental/Vision insurance
- Paid parental leave
- Whisker Parents Program
- 1 day "pawternity" leave for new pet adoption
- Pet Insurance Discount
- 401K match
- Flexible spending accounts
- Company-paid short-term disability and life insurance
- Employee Assistance Program (EAP)
- Generous paid time off
- 14 Paid Holidays
- Top of the line equipment
- Pet-friendly office
- Whisker products and swag
- Continuing education
- Support
- On-site gym with Peloton
- Referral program