Ting Labs

Customer Support

• Provide top-notch customer service, solutions, and product information through inbound and outbound phone, chat, and email support
• Manage inbound calls and customer communication within outlined KPIs
• Troubleshoot Litter-Robot and Feeder-Robot products
• Provide technical support for the mobile app, including onboarding and connectivity concerns
• Contribute to weekly team meetings
• Provide internal feedback on customer sentiment, product issues, and trending troubleshooting topics
• Support marketing and engineering teams with beta testing and product development feedback
• Devise unique solutions based on customers’ product use in their home environments
• Perform additional responsibilities as required

Explore Customer Experience Omnichannel Specialist at Ting Labs. Review requirements and application details.