TiPJAR®

Customer Success Manager

• Own and commercially grow a portfolio of Enterprise customers
• Build trusted relationships across operational, finance, payroll, people and senior leadership teams
• Understand customer priorities, challenges and success measures
• Develop account strategies covering value, risk, retention and commercial growth
• Lead strategic customer reviews and forward-planning conversations
• Use customer and platform data to demonstrate value and recommend improvements
• Help customers improve operational efficiency, compliance, product adoption and employee outcomes
• Build success plans tied to customer outcomes
• Own retention, renewals and expansion across the portfolio
• Lead renewal conversations from strategy and proposal through negotiation and close
• Identify, develop and close growth opportunities across sites, brands, products, services and integrations
• Maintain visibility of account health, renewal position, commercial pipeline, GRR and NRR
• Partner with Sales and Leadership while retaining ownership of closing existing-account opportunities
• Turn Enterprise customer learning into repeatable approaches and scalable journeys for smaller customers
• Work with Customer Success, Product, Marketing and Operations to improve customer journeys
• Develop customer advocates, references, case studies and success stories
• Generate introductions and referral opportunities
• Represent TiPJAR with senior customer and hospitality-industry stakeholders
• Share account-management best practices and mentor colleagues
• Contribute to Customer Success playbooks and scalable ways of working
• Lead through expertise as a senior individual contributor without formal people-management responsibility
• Report to the Head of Customer Success and collaborate with Customer Success, Sales, Product, Operations, Finance and Marketing

Explore Enterprise Customer Success Manager at TiPJAR®. Review requirements and application details.

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Enterprise Customer Success Manager