Customer Service Representative, Bilingual

Titan Technologies

. Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library .

Posted 10/8/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a high-volume call center environment, effectively managing sensitive interactions while maintaining detailed documentation. Proficient in bilingual communication and advanced use of Microsoft tools to support federal government operations.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceMicrosoft Windows ProficiencyMicrosoft Outlook ProficiencyGoogle Chrome Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceData VerificationDocumentationCall ResolutionCrisis Management

Soft Skills

Courteous DemeanorDetail OrientationAbility to Work Under Pressure

Tools & Technologies

Microsoft WindowsMicrosoft OutlookGoogle Chrome

Certifications & Qualifications

US CitizenshipPersonal Identity Verification (PIV) Card Eligibility

Industry Keywords

Federal GovernmentCall CenterHigh-Volume EnvironmentBackground InvestigationDrug Screen

About the role

Key responsibilities & impact

Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library
Gather and verify applicant data
Document every interaction with high detail
Maintain a courteous demeanor with teammates and callers, including customers in crisis or difficult situations
Support a high-volume, fast-paced call center environment for a federal government customer
Field highly sensitive calls from citizens impacted by a national disaster

Requirements

What you’ll need

US Citizenship
Ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) card
High School Diploma/GED
At least customer service experience (minimum duration not specified)
Proficiency in both verbal and written communication in Spanish/English or Creole/English for bilingual roles
Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome
Ability to successfully pass a level 2 government background investigation and drug screen
Dedicated, distraction-free home office environment
Reliable high-speed cable or fiber internet service; satellite, cellular, and DSL are prohibited
Proof of ISP service levels before hiring
Ability to work a 40-hour week, Monday–Friday, with 8-hour shifts between 8:00 AM and 8:00 PM Central time

Benefits

Comp & perks

Titan will provide training
Remote work arrangement
Continuing education environment