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Tive

Account Manager

Tive

. Onboard new clients . Evaluate and analyze customer needs . Cultivate healthy customer relationships . Manage customer product and service orders . Manage customer contract renewals . Promote customer loyalty and build

Posted 10/13/2026full-timeUnited StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success within B2B SaaS environments, focusing on client onboarding, retention, and optimizing product adoption. Strong ability to analyze customer needs and deliver data-driven insights to enhance customer relationships and drive revenue retention.

Highest-signal resume keywords
Account ManagementCustomer SuccessB2B SaaS ExperienceCross-Functional CollaborationData-Driven Insights

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client OnboardingCustomer Relationship ManagementProduct OptimizationRevenue RetentionContract Management
Soft Skills
Strong Communication SkillsSolutions-OrientedCustomer-Service Attitude
Industry Keywords
Shipping LogisticsCustomer AdvocacyClient RetentionProduct AdoptionCustomer Loyalty

About the role

Key responsibilities & impact
  • Onboard new clients
  • Evaluate and analyze customer needs
  • Cultivate healthy customer relationships
  • Manage customer product and service orders
  • Manage customer contract renewals
  • Promote customer loyalty and build trust and transparency with clients
  • Act as a customer advocate by re-engaging inactive customers
  • Maintain client retention
  • Optimize product adoption and track value derived from Tive’s solutions
  • Manage customer accounts from onboarding through renewal

Requirements

What you’ll need
  • 3+ years in an Account Management/Customer Success role, preferably in B2B SaaS companies
  • Experience working in shipping logistics is a plus
  • Success in optimizing products and services based on client needs
  • Demonstrated success working with cross-functional teams and building strong relationships internally and externally
  • Proven track record of delivering results, including revenue targets
  • Proven contribution to customer revenue retention
  • Strong communication skills
  • Passion for data-driven insights
  • Solutions-oriented, customer-service and can-do attitude

Benefits

Comp & perks
  • Performance-based compensation
  • Autonomy and resources to build
  • Work with a committed global team
  • Office-based or hybrid options
  • Competitive equity
  • Inclusive, diverse, equal-opportunity workplace