TIVIT

Support Engineer

• Manage technical environments, provide technical consulting, handle incidents and requests, and implement new environments
• Provide support through chat, telephone, and email channels
• Participate in alignment meetings with leadership and the team
• Proactively monitor customers’ transactional environments
• Investigate deviations in the behavior of hardware, software, and application environments, working toward stabilization
• Process and manage incident records
• Identify, plan, and implement improvements to environments
• Document environment management activities
• Perform environment acceptance testing
• Conduct contingency tests
• Execute proactive checklists to identify potential future issues
• Keep systems and patches updated to N-1, subject to customer approval
• Contribute to the knowledge base used by other analysts
• Ensure that customers’ required documentation is maintained and kept up to date
• Work in accordance with ITIL best practices
• Track area performance indicators and metrics

Explore Technical Support Analyst I at TIVIT. Review requirements and application details.