Operational Support Analyst, Level 1

TIVIT

. Proactively monitor clients’ transactional environments .

Posted 10/26/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring and stabilizing IT environments, implementing improvements, and conducting performance analysis while adhering to ITIL best practices. Proficient in incident management and maintaining documentation for operational efficiency.

Highest-signal resume keywords

ITIL MethodologyPerformance AnalysisIncident ManagementKnowledge Of IT InfrastructureIntermediate English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem Analysis TechniquesRisk Analysis TechniquesOperating Systems FundamentalsTCP/IP Protocol SuiteEnvironment Acceptance TestingContingency TestingEnvironment Management ActivitiesPerformance TuningDocumentation ManagementProactive Checklist Execution

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

Technical DegreeVocational Qualification

Industry Keywords

Transactional EnvironmentsPerformance IndicatorsMetrics MonitoringClient DocumentationN-1 Environments

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Proactively monitor clients’ transactional environments
Investigate deviations in the behavior of hardware, software, and application environments, working toward stabilization
Handle incident records
Identify, plan, and implement improvements to the environments
Document environment management activities
Perform environment acceptance testing
Conduct contingency tests
Execute proactive checklists to identify potential future issues
Keep systems and patches up to date in N-1 environments, subject to client approval
Maintain the knowledge base used by other analysts
Ensure and update the client documentation required for operations
Work in accordance with ITIL best practices
Monitor the area’s performance indicators and metrics

Requirements

What you’ll need

Intermediate English proficiency for reading
Microsoft Office Suite
Knowledge of IT infrastructure
Problem- and risk-analysis techniques
Fundamentals of operating systems
Knowledge of computer concepts
Knowledge of ITIL methodology
Knowledge of performance analysis and tuning, including recommending improvements
Knowledge of performance analysis processes
Knowledge of the TCP/IP protocol suite
Technical degree or vocational qualification
1–3 years of professional experience

Benefits

Comp & perks

Meal or food allowance
Medical and dental insurance
Pharmacy benefit plan (discounts on medication purchases)
Life insurance
TIVIT Club (discounts and partnerships with leading retailers)
PAC – Career Acceleration Program
Certification reimbursement
MOBIFLIX – Our corporate academy offers in-person and online courses aligned with the latest trends in the technology market
Online payroll-deducted loan platform: TIVIT helps you achieve personal goals, such as renovating your apartment or house, financing education, or paying off debts, in accordance with the company’s rules and policies
An inclusive work environment based on respect, fairness, and equity