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About the role
Key responsibilities & impact- Own a portfolio of key UK dealer group accounts, with responsibility for retention, satisfaction, and account health
- Build relationships with group- and site-level stakeholders, including Group Aftersales Directors, Operations, Procurement, Dealer Principals, and Service Managers
- Run regular value reviews and agree priorities for the next quarter
- Maintain account plans, health scores, and renewal forecasts in HubSpot
- Act as escalation point and coordinate with support, product, and operations teams
- Own portfolio renewals from forecast through signature
- Defend and quantify Tjekvik's value across the customer lifecycle
- Lead turnaround of at-risk accounts
- Identify and develop expansion opportunities including new sites, add-ons, and wider group rollouts
- Work with Sales on new group-level agreements and OEM deals
- Use usage data and customer conversations to identify opportunities to unlock additional value
- Oversee onboarding and training for new sites
- Monitor usage and satisfaction and intervene when needed
- Relay product feedback to help shape the UK roadmap
- Visit key accounts for launches, escalations, and strategic reviews
- Report to the Head of Global Customer Success
- Manage a portfolio measured on gross revenue retention, net revenue retention, and expansion ARR
Requirements
What you’ll need- Senior B2B experience in customer success or account management
- Automotive sector experience required
- Track record of managing, retaining, and growing enterprise or multi-site accounts, including upsell and expansion
- Proven ability to defend and quantify value using usage and outcome data
- Record of turning around at-risk accounts
- Strong communication skills and ability to handle difficult conversations
- Commercial confidence discussing pricing, renewals, and business cases with senior stakeholders
- Discipline maintaining account plans, health scores, and renewal forecasts in a CRM
- Experience with HubSpot
- Ability to work autonomously and remotely
- Based in the UK
- Full driving licence
- Willingness to travel to dealer sites when needed
Benefits
Comp & perks- Performance-related bonus linked to retention and expansion
- Remote-first working
- Budget for travel and on-site visits
- Direct access to leadership
- Collaborative, international team