Tjekvik

Customer Success Manager

• Own a portfolio of key UK dealer group accounts, with responsibility for retention, satisfaction, and account health
• Build relationships with group- and site-level stakeholders, including Group Aftersales Directors, Operations, Procurement, Dealer Principals, and Service Managers
• Run regular value reviews and agree priorities for the next quarter
• Maintain account plans, health scores, and renewal forecasts in HubSpot
• Act as escalation point and coordinate with support, product, and operations teams
• Own portfolio renewals from forecast through signature
• Defend and quantify Tjekvik's value across the customer lifecycle
• Lead turnaround of at-risk accounts
• Identify and develop expansion opportunities including new sites, add-ons, and wider group rollouts
• Work with Sales on new group-level agreements and OEM deals
• Use usage data and customer conversations to identify opportunities to unlock additional value
• Oversee onboarding and training for new sites
• Monitor usage and satisfaction and intervene when needed
• Relay product feedback to help shape the UK roadmap
• Visit key accounts for launches, escalations, and strategic reviews
• Report to the Head of Global Customer Success
• Manage a portfolio measured on gross revenue retention, net revenue retention, and expansion ARR

Explore Senior Customer Success Manager at Tjekvik. Review requirements and application details.