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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in contract administration, stakeholder management, and data quality assurance while supporting commercial operations and sales processes. Proficient in utilizing CRM systems and producing operational reports to enhance decision-making and process efficiency.
Highest-signal resume keywords
Contract AdministrationSalesforce ProficiencyStakeholder ManagementData ManagementProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementCommercial DocumentationInvoice CoordinationReport ProductionData Quality AssuranceProcess AutomationSales Lifecycle UnderstandingCRM SystemsContract Lifecycle ManagementOperational Reporting
Soft Skills
Organisational SkillsAttention to DetailProblem-Solving SkillsCommunication SkillsRelationship-Building Skills
Tools & Technologies
SalesforceDocuSign CLMMicrosoft 365OutlookTeamsExcelSharePointAI-Enabled Tools
Certifications & Qualifications
Salesforce Certification
Industry Keywords
Commercial OperationsSales SupportProcurementLegalFinance
About the role
Key responsibilities & impact- Support the administration, preparation and tracking of commercial contracts across multiple lines of business
- Assist with Master Service Agreement creation and management
- Coordinate contract execution activities, exception management and contract follow-up
- Liaise with Legal, Finance, Procurement and Commercial teams to support contract progression and issue resolution
- Support procurement onboarding and capture customer procurement requirements
- Maintain accurate records in Salesforce, DocuSign CLM and other business systems
- Produce contract, pipeline and operational reports to support business decision-making
- Manage shared inboxes and improve and automate customer enquiries
- Support lead management and sales administration activities
- Assist with invoice queries and coordinate follow-up activities
- Support event readiness, sponsorship delivery and commercial campaigns where applicable
- Coordinate stakeholder communications across Sales, Legal, Finance, Operations and Product teams
- Maintain documentation, process guides, precedent libraries and knowledge resources
- Identify opportunities to improve processes, reduce manual effort and enhance operational efficiency
- Contribute to adoption of AI-enabled tools and automation solutions across Commercial Operations
Requirements
What you’ll need- Previous experience supporting Sales, Commercial Operations, Legal, Contracts, Finance or customer-facing teams
- Experience working within a fast-paced administrative, operations or sales support environment
- Experience managing multiple priorities and deadlines simultaneously
- Experience working with contracts, purchase orders, invoices, proposals or other commercial documentation
- Experience coordinating activities across multiple stakeholders and departments
- Experience using CRM systems such as Salesforce or equivalent
- Experience maintaining accurate records and ensuring high data quality standards
- Understanding of commercial processes and the sales lifecycle
- Basic understanding of contract administration and commercial agreements
- Strong organisational and prioritisation skills
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to analyse information and identify process improvements
- Strong problem-solving and investigative skills
- Ability to work independently while managing competing priorities
- Good judgement, including knowing when to resolve issues independently and when to escalate
- Strong stakeholder management and relationship-building skills
- Ability to learn new systems and processes quickly
- Proficiency or ability to become proficient in Salesforce, DocuSign CLM, Microsoft 365, Outlook, Teams, Excel, SharePoint and AI-enabled workplace tools such as Microsoft Copilot
- Strong data management and reporting skills
- Experience maintaining accurate customer, contract and financial records
- Ability to identify data quality issues and inconsistencies
- Experience producing reports from multiple systems and data sources
- Desirable: experience supporting a membership organisation, association or technology business
- Desirable: experience with contract lifecycle management platforms, reporting and dashboard creation, process automation, AI tools, knowledge management, playbooks or self-service resources
- Salesforce certification or advanced CRM experience is desirable
Benefits
Comp & perks- Global community and inclusive workplace
- Fair, inclusive and bias-free recruitment and people practices
- Hybrid working arrangement