TM Forum

Manager

• Meet or exceed revenue targets for member renewal sales
• Support sales of TM Forum services and programmes, including training, coaching, tools, conformance, certifications, and new memberships
• Manage member retention and services sales within named accounts
• Support some new member acquisition
• Focus on the India market across CSPs, global systems integration firms, and technology vendors, with selected global account responsibilities
• Build and maintain a qualified sales opportunity pipeline aligned with regional targets
• Manage member renewals and engagement across named accounts
• Maintain accurate Salesforce records and reporting for pipeline management and forecasting
• Broaden and deepen relationships with existing members through communication, meetings, calls, and marketing collateral
• Represent TM Forum at relevant industry conferences and events
• Collaborate with regional teams, Engagement Managers, and colleagues on best practices, account development, and consistent member experiences
• Support Global Research & Media and Events Sales Teams in identifying opportunities
• Collaborate with Program Management, Marketing, and Sales Enablement teams to incorporate member needs into value propositions and marketing materials
• Create and maintain comprehensive opportunity records to support revenue forecasting
• Monitor telecommunications and technology trends to advise members and identify new TM Forum opportunities

Membership Engagement Manager

Performance Marketing

• Own the end-to-end Marketing measurement strategy across channels
• Own and optimise Marketing reporting
• Publish standardised weekly and monthly reporting linking campaign and channel activity to results and ROI
• Translate reporting findings into actionable marketing insights and recommendations
• Support annual planning, target setting, forecasting, and performance modelling across pipeline, revenue, registrations, and lead generation
• Develop and maintain automated dashboards across Marketing channels
• Explore prompt-based reporting using AI models
• Deliver week-on-week insights on campaign performance against goals and benchmarks
• Build, monitor, and improve MQL/SQL reporting in Salesforce
• Partner with Inside Sales on marketing-qualified lead insight and prioritisation
• Maintain universal UTM tracking and governance, including standardisation, validation, training, and quality monitoring
• Identify A/B testing opportunities and document campaign learnings
• Document campaign and channel benchmarks
• Partner with Marketing Operations on improved Marketing processes and efficient campaign delivery and reporting

Membership Engagement Manager

Marketing Performance & Insights Manager – 12 Month FTC