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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in member renewal sales and account management within the telecommunications industry, with a strong focus on the Indian market. Capable of building trusted relationships, managing sales pipelines, and delivering value-driven solutions to meet member needs.
Highest-signal resume keywords
Telecommunications Industry ExperienceAccount ManagementSales Pipeline ManagementSalesforce ProficiencyCustomer-Focused Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Member Renewal SalesSales Pipeline ManagementAccount ManagementDigital Economy FamiliarityStructured Sales ProcessesAnalytical SkillsCRM ProficiencyBusiness Intelligence Platforms KnowledgeRevenue ForecastingTelecommunications Trends Monitoring
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsAdaptabilityProactive Attitude
Tools & Technologies
SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
TM ForumCSPsGlobal Systems IntegrationTechnology VendorsMember EngagementTelecommunications EcosystemMember AcquisitionRevenue TargetsMarket TrendsValue Propositions
About the role
Key responsibilities & impact- Meet or exceed revenue targets for member renewal sales
- Support sales of TM Forum services and programmes, including training, coaching, tools, conformance, certifications, and new memberships
- Manage member retention and services sales within named accounts
- Support some new member acquisition
- Focus on the India market across CSPs, global systems integration firms, and technology vendors, with selected global account responsibilities
- Build and maintain a qualified sales opportunity pipeline aligned with regional targets
- Manage member renewals and engagement across named accounts
- Maintain accurate Salesforce records and reporting for pipeline management and forecasting
- Broaden and deepen relationships with existing members through communication, meetings, calls, and marketing collateral
- Represent TM Forum at relevant industry conferences and events
- Collaborate with regional teams, Engagement Managers, and colleagues on best practices, account development, and consistent member experiences
- Support Global Research & Media and Events Sales Teams in identifying opportunities
- Collaborate with Program Management, Marketing, and Sales Enablement teams to incorporate member needs into value propositions and marketing materials
- Create and maintain comprehensive opportunity records to support revenue forecasting
- Monitor telecommunications and technology trends to advise members and identify new TM Forum opportunities
Requirements
What you’ll need- Working experience in the telecoms industry is essential
- Previous account management and sales experience is essential; this is not an entry level role
- Ability to build trusted relationships, identify growth opportunities, and manage a sales pipeline effectively
- Familiarity with the digital economy is advantageous
- Experience of the Indian market and the wider telecommunications ecosystem is essential
- Results-oriented, highly organised, and able to manage multiple priorities while maintaining focus on outcomes
- Customer-focused, with the ability to understand member needs and develop appropriate value-delivering solutions
- Strong interpersonal, communication, and organisational skills
- Ability to engage confidently with stakeholders at all levels and collaborate across countries, cultures, and time zones
- Excellent digital and analytical skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Ability to work confidently with CRM, reporting, and business support systems
- Experience of structured sales processes
- Working knowledge of Salesforce or similar CRM platforms and other business intelligence platforms is advantageous
- Self-disciplined, proactive, and able to work independently and collaboratively
- Curious, adaptable, and committed to continuous learning
- Willingness to invest time in building telecommunications, TM Forum frameworks, programmes, and member-challenge expertise
- Comfortable working within a small, geographically distributed regional team
Benefits
Comp & perks- Fully remote work arrangement
- Inclusive workplace culture
- Opportunities to develop deep expertise in the telecommunications industry, TM Forum's frameworks and programmes, and member challenges
- Collaboration with geographically distributed teams and colleagues across different markets