Tmkt Poa

Customer Support

• Provide customer service focused on retention and building strong customer relationships
• Identify each customer’s needs and present personalized solutions
• Deliver a positive experience throughout the entire interaction
• Answer questions and provide guidance on available products and services
• Highlight the benefits that best match each customer’s profile
• Ensure consultative, personalized, and high-quality service
• Handle calls automatically routed by the system after the customer answers

Customer Service Representative, Customer Retention

Consultant

• Provide proactive, consultative customer service
• Present solutions tailored to customers’ purchasing needs
• Connect customers with the services offered, including insurance, credit cards, and savings bonds
• Answer questions and explain product benefits
• Follow the sales closing process
• Use an automated calling system, with no manual dialing required

Customer Service Representative, Customer Retention

Business Consultant