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T

Customer Service Agent – Customer Retention

Tmkt Poa

. Provide customer service focused on retention and building customer relationships .

Posted 11/6/2026full-timeRemote • BrazilSeniorLead💰 R$1,625 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills focused on retention and relationship building, with the ability to identify customer needs and provide personalized solutions. Capable of delivering exceptional consultative service while effectively handling customer inquiries.

Highest-signal resume keywords
Customer ServiceRelationship BuildingPersonalized SolutionsConsultative ServiceRemote Work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
CommunicationProblem SolvingEmpathy
Industry Keywords
Customer RetentionCustomer Needs AssessmentProduct KnowledgeGuidanceConsultation

About the role

Key responsibilities & impact
  • Provide customer service focused on retention and building customer relationships
  • Identify each customer’s needs and present personalized solutions
  • Answer questions and provide guidance on available products and services
  • Highlight the benefits most suited to each customer’s profile
  • Deliver consultative, personalized, and exceptional customer service
  • Handle calls automatically routed by the system when the customer answers

Requirements

What you’ll need
  • 18 years of age or older
  • High school diploma
  • Reside in a municipality in Greater São Paulo (ABC Paulista, North Zone, East Zone, South Zone, West Zone, Central Zone, Alto Tietê, or nearby areas)
  • Own a computer or laptop for remote work
  • No previous experience in the role required

Benefits

Comp & perks
  • Base salary + performance-based variable bonus
  • Meal voucher
  • Health insurance
  • Dental insurance
  • Profit-sharing plan
  • Life insurance
  • Comprehensive training and ongoing support
  • Collaborative and dynamic work environment
  • Genuine opportunities for professional growth
  • Career development plan
  • Ongoing development and training
  • Transportation allowance