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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on customer retention and relationship management, utilizing consultative approaches to provide personalized solutions and enhance customer experiences.
Highest-signal resume keywords
Customer ServiceRelationship ManagementConsultative ApproachPersonalized SolutionsAutomated Dialing System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CommunicationProblem-SolvingEmpathy
Tools & Technologies
Automated Dialing System
Industry Keywords
Customer RetentionCustomer ExperienceHuman-Centered ServiceProduct Guidance
About the role
Key responsibilities & impact- Provide customer service focused on customer retention and relationship management
- Identify each customer’s needs and present personalized solutions
- Deliver a positive experience throughout the entire interaction
- Answer questions and provide guidance on available products and services
- Highlight the benefits that best match each customer’s profile
- Ensure consultative, human-centered, and excellent customer service
- Use an automated dialing system that places calls automatically and routes the interaction when the customer answers
Requirements
What you’ll need- Must be 18 years of age or older
- High school diploma
- Reside in municipalities in Greater São Paulo (ABC Paulista, North Zone, East Zone, South Zone, West Zone, Downtown, Alto Tietê, or nearby areas)
- Own a computer or laptop for remote work
- No prior experience in the role required
Benefits
Comp & perks- Fixed salary plus performance-based variable incentives
- Meal voucher
- Medical and dental insurance
- Profit-sharing bonus
- Life insurance
- Comprehensive training and ongoing support for your professional development
- Collaborative, dynamic environment with real opportunities for career growth
- Career path, with the possibility of internal advancement after six months, based on performance and position availability
- Continuous development and training programs to support your professional growth
- Transportation allowance
- Meal allowance
- Profit sharing
- Performance awards