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About the role
Key responsibilities & impact- Hire, build, and coach a multilingual team of Business Development Representatives
- Directly manage 6–10 Business Development Representatives and own their productivity and pipelines
- Coach representatives on discovery, qualification, and solution positioning in Mandarin for the Mandarin-speaking segment
- Build systems, peer-review structures, and outcome-based feedback loops for team development
- Run 1:1s, call reviews, pipeline inspections, and disciplined forecasting
- Partner with Strategic Cuisines Account Executives on clean handoffs and converting pipeline
- Gather frontline feedback and help determine resource investment across strategic cuisine markets
- Improve funnel efficiency for each market
- Work with Enablement and Marketing to adapt messaging and sequences
- Hire, onboard, and ramp new representatives, including coverage for new languages
- Develop team members toward Strategic Cuisines Account Executive roles and beyond
- Report to the Senior Manager, Strategic Cuisines
Requirements
What you’ll need- Must fluently speak, read, and write Mandarin Chinese and English
- 2+ years of sales experience in a closing role
- Proven track record of quota attainment
- Strong forecasting and pipeline rigor
- Metrics-driven approach to sales performance
- Cultural humility and curiosity about diverse communities and selling contexts
- Ability to inspire and motivate others
- Entrepreneurial, self-motivated, creative, and flexible
- Ability to perform well under pressure
- Leadership experience, multilingual or multicultural team experience, additional languages, BDR/SDR experience, fast-paced growth environment experience, restaurant industry experience, and winning-culture experience are nice-to-haves/nonessential
Benefits
Comp & perks- Uncapped commissions
- Bonus if eligible
- Equity if eligible
- Benefits and total rewards programs
- Flexible work arrangements supporting changing needs
- In-person collaboration through Toast’s hybrid work model
- Reasonable accommodations for persons with disabilities