Toast

Product Manager

• Own product strategy through execution and impact for one or more critical Toast Enterprise product areas
• Drive the roadmap of features supporting Toast’s Enterprise full-service customers
• Manage team backlogs through creation, prioritization, and grooming of user stories in a fast-paced agile environment
• Monitor process and system health metrics to ensure optimal quality and velocity
• Communicate product updates to internal stakeholders and advocate for adoption across Toast’s full-service restaurant customer base
• Develop and maintain a long-term strategic roadmap to improve product-market fit for full-service enterprise customers
• Collaborate, advocate, and evangelize product capabilities and customer needs across Toast’s R&D organization
• Partner with Solutions, Sales, Product Marketing, Customer Marketing, and other go-to-market teams
• Use AI tools to accelerate product discovery, streamline execution, and explore new product experiences
• Work with engineering, design, cross-functional teams, external business partners, technology teams, integration teams, and Toast’s Enterprise R&D team

Principal Product Manager – Enterprise

Solutions Engineer

• Assist sales teams in presenting the Toast product and platform to prospects
• Become an expert in Toast products, technologies, and application software
• Identify prospects’ business challenges and determine whether to position Toast’s platform and/or partner ecosystem as a solution
• Communicate product/market-fit gaps to Product Management and Product Marketing
• Work with Sales Enablement to provide training and product expertise
• Attend trade shows and other events as a Toast brand ambassador
• Collaborate with Product Management, Sales Enablement, and Marketing teams
• Manage multiple customer implementations
• Help retail operators streamline operations, increase revenue, and improve customer experiences through Toast’s retail platform

Retail Solutions Engineer

Engineering Manager

• Shape and steer the technical vision and execution for Toast IQ, Toast's AI offering
• Maintain and improve the platform for internal teams through documentation, feature lifecycle management, and evaluation
• Break down platform and product initiatives into incremental milestones and deliver measurable outcomes
• Establish and uphold AI toolchain standards, architecture patterns, and best practices
• Coach and mentor engineers and managers in technical and leadership growth
• Balance experimentation, iteration, and platform stability in a fast-moving environment
• Champion AI tools and practices to accelerate development, improve team velocity, and advance AI-first engineering

Senior Manager, Software Engineering

• Shape product strategy and roadmap from MVP through product-market fit and scale
• Own outcome briefs end to end, from problem framing through shipping and results measurement
• Run weekly cycle planning with engineers, the design engineer, and team lead
• Identify where early customers gain value or get stuck and prioritize accordingly
• Define success metrics, ensure measurement, and adjust direction based on data
• Maintain quality standards and determine where good enough is sufficient
• Invest in onboarding, reliability, self-serve, and integrations for growth
• Collaborate with sales, marketing, support, and operations on positioning, pricing, and launches
• Share updates with engineers, leadership, and partners on learnings and next steps

Product Lead – New Ventures

Full-stack Engineer

• Drive the evolution of tips and earnings platforms, leading complex projects that improve functionality and reliability
• Take end-to-end ownership of systems and contribute to engineering standards focused on correctness, reliability, and maintainability
• Lead projects from design and estimation through implementation, testing, and deployment
• Ship code impacting product revenue and restaurant employee pay accuracy
• Partner with product and design to influence products and development approaches
• Contribute to team standards through code reviews and technical discussions
• Mentor and provide technical guidance to team members
• Leverage AI tools such as Claude to accelerate development and improve ways of working

Senior Software Engineer

• Design and implement Android system applications in Java or Kotlin for Toast's device management suite
• Implement device policy enforcement, out-of-box device setup, and firmware and app updates
• Build reliable background services requiring little to no user interaction
• Support new Toast hardware bring-up and OS upgrades
• Expand automated testing with Robot Framework against real Toast hardware
• Investigate and debug production issues across Toast's device fleet
• Collaborate with Product Management, Hardware, QA, and Software teams
• Make technical decisions focused on software quality, security, and maintainability

Software Engineer II, Android

• Develop robust and scalable full-stack software applications with Design, Product, and engineering teams
• Design, build, and maintain high-performing, flexible, and scalable solutions for restaurant operations
• Provide design feedback and participate in code reviews
• Participate in architectural discussions and influence the technical roadmap
• Use AI tools to enhance development workflow and velocity
• Build and scale platforms that calculate and deliver pay to restaurant employees, including tip pooling, wage calculation, earnings retrieval, and payroll delivery

Software Engineer II

Analytics Engineer

• Own the strategy and roadmap for a hub & spoke data architecture and drive alignment across domain teams
• Lead the team building and maintaining the core Analytics layer in Toast's enterprise data warehouse
• Set the vision for an AI-ready semantic layer extendable across business domains and guide execution
• Build, manage, and develop a team of analytics engineers through hiring, coaching, and growth paths
• Partner with senior business stakeholders, product leadership, and engineering leadership on data analytics priorities
• Represent EDS's analytics strategy in cross-functional and leadership forums
• Partner with data engineering leadership to ensure platform scalability and coherent architecture
• Provide technical and people leadership, mentorship, and career development to team members

Senior Manager, Analytics Engineering

• Drive business growth by identifying and pursuing high-impact product opportunities
• Build tools that help Marketing Managers and AI Agents capture, synthesize, and act on restaurant context
• Reduce human dependency and compress time-to-live through product-led onboarding improvements
• Own activation metrics including time-to-first-campaign, feature adoption rates, and early retention signals
• Identify drivers of sustained usage, instrument the funnel, and partner with internal teams to experiment
• Work with AI agents, LLMs, and structured knowledge stores
• Collaborate with engineering, design, operations, onboarding, and multiple product teams

Growth Product Manager, Guest

Business Development Rep

• Hire, build, and coach a multilingual team of Business Development Representatives
• Directly manage 6–10 Business Development Representatives and own their productivity and pipelines
• Coach representatives on discovery, qualification, and solution positioning in Mandarin for the Mandarin-speaking segment
• Build systems, peer-review structures, and outcome-based feedback loops for team development
• Run 1:1s, call reviews, pipeline inspections, and disciplined forecasting
• Partner with Strategic Cuisines Account Executives on clean handoffs and converting pipeline
• Gather frontline feedback and help determine resource investment across strategic cuisine markets
• Improve funnel efficiency for each market
• Work with Enablement and Marketing to adapt messaging and sequences
• Hire, onboard, and ramp new representatives, including coverage for new languages
• Develop team members toward Strategic Cuisines Account Executive roles and beyond
• Report to the Senior Manager, Strategic Cuisines

Business Development Manager – Strategic Cuisine, Asian

Product Designer

• Own reservations and booking end to end, from problem definition through shipped product
• Flex across other consumer product surfaces as needed
• Develop points of view and prototypes for ambiguous problems
• Design the complete booking loop, not only the booking screen
• Balance guest and restaurant operational needs
• Use behavioral data and guest feedback to guide priorities
• Build rapid working prototypes using tools such as Figma Make, Cursor, Replit, Magic Patterns, and Lovable
• Put testable concepts in front of users within days
• Run small experiments and work in phases
• Own visual and interaction quality, including typography, spacing, hierarchy, and motion
• Design native mobile and responsive web experiences
• Contribute to design systems
• Partner with product, engineering, research, and marketing
• Raise the bar for other designers through critique and pairing
• Advocate for guests and connect design decisions to business goals

Senior Product Designer

• Lead deep technical initiatives that improve functionality and reliability for Toast customers
• Design solutions that anticipate and accommodate future needs while considering tradeoffs
• Participate in architectural discussions and influence the technical roadmap
• Collaborate with Design, Product, and engineering teams to develop robust and scalable full-stack software applications
• Advocate for best coding practices across the team and company
• Mentor and provide technical guidance to improve engineering productivity
• Leverage AI tools to enhance development workflow, improve velocity, and pioneer new approaches
• Develop software solutions enabling restaurant owners to configure Payroll accurately and internal Toast teams to support go-lives efficiently

Staff Software Engineer, Tech Lead – Payroll Onboarding

• Generate new business pipeline primarily through outbound prospecting, targeting 2+ new business qualified sales opportunities per month
• Conduct outbound cold calling across assigned accounts and prospects, targeting 65+ activities per day
• Schedule discovery calls, demos, on-sites, and follow-up calls, owning the process until meetings occur
• Research accounts and use existing tools to find new contacts
• Promote new products to prospects
• Multi-thread and map accounts within large restaurant brands’ corporate teams and franchisees
• Follow up persistently with nurture contacts and accounts to re-engage them
• Enter activities, notes, company account information, and update opportunities in Salesforce
• Collaborate daily, weekly, and monthly with assigned Account Executives on target account lists and prospecting strategies
• Provide input into and help execute enterprise marketing efforts, including campaigns and trade shows
• Work cross-functionally with Senior Management, Marketing, Sales Operations, Sales Engineering, Services & Support, and other teams

Enterprise Business Development Representative

Support Engineer

• Troubleshoot hardware, financial transaction mechanics, API integrations, and menu configuration issues across Toast products
• Diagnose and resolve issues involving Toast and third-party systems, including ordering APIs and enterprise accounting integrations
• Manage inbound case traffic across phone, chat, and email
• Maintain the active case backlog and flag aging cases to the lead or manager
• Triage incoming workload based on account tier and urgency
• Translate technical issues into actionable guidance for restaurant staff and corporate IT contacts
• Support de-escalation of difficult customer situations
• Escalate high-stakes, financially impacted, or executive-level cases
• Own moderately difficult customer issues through resolution
• Partner with Customer Success, Engineering, Onboarding, and Product
• Share solutions in Slack and maintain case notes and peer resources
• Act as an informal resource for newer or less experienced teammates

Technical Support Expert – Enterprise

Analyst

• Work with the leadership team to develop and refine credit risk strategy for new and existing lending products
• Identify risk drivers and recommend policy changes that balance risk and growth
• Partner with Data Science to build, test, and monitor credit risk and decision models
• Perform portfolio analysis to monitor credit performance, emerging trends, and expansion or tightening opportunities
• Design and execute A/B tests and champion-challenger experiments for policy, pricing, and strategy changes
• Support risk-based pricing and profitability analysis to improve risk-return outcomes
• Build AI-enabled workflows and copilots that automate recurring analysis, summarize merchant performance, and surface risk signals with human oversight
• Collaborate with R&D, Product, Engineering, Data Science, and Operations to launch new products, features, and AI-enabled workflows