Hotel Onboarding Consultant III

Toast

. Own the end-to-end hotel property onboarding experience from booking signature through Toast activation and steady-state adoption for complex enterprise hotel brands with 500+ locations .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $73,000 - $149,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex enterprise onboarding processes, ensuring timely delivery of milestones while fostering cross-functional collaboration and alignment. Proficient in utilizing project management tools and frameworks to enhance efficiency and customer experience.

Highest-signal resume keywords

Enterprise Onboarding ManagementProject ManagementStakeholder InfluenceSalesforce ProficiencyCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation ManagementOnboarding EfficiencyAnalytical Problem-SolvingCustomer Experience Improvement

Soft Skills

Polished CommunicationOrganizational DisciplineCustomer-Focused ApproachAutonomy and OwnershipCollaboration

Tools & Technologies

SalesforceGoogle WorkspaceAsana

Certifications & Qualifications

PMPCSM

Industry Keywords

SaaSHospitality TechPOS SystemsMulti-Location ImplementationsEnterprise Implementations

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the end-to-end hotel property onboarding experience from booking signature through Toast activation and steady-state adoption for complex enterprise hotel brands with 500+ locations
Serve as the primary owner and trusted advisor for customer onboarding
Manage a portfolio of 50+ concurrent enterprise implementations across every project phase from setup to go-live
Ensure milestones are delivered on time, within scope, and aligned with customer goals
Act as the central internal and external communication hub, providing progress updates and surfacing risks
Influence stakeholders at all levels, shape strategy, guide decision-making, and drive outcomes for multi-million-dollar partnerships
Foster cross-functional alignment, accountability, and seamless handoffs
Anticipate and mitigate risks and develop proactive solutions
Lead initiatives improving onboarding efficiency, scalability, quality, and customer experience
Develop and refine frameworks and playbooks
Apply project management rigor to tasks, timelines, and dependencies using Salesforce, Google Workspace, and Asana

Requirements

What you’ll need

6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech
Proven track record managing complex, multi-location implementations involving 50+ concurrent projects / 500+ sites from contract to rollout
Ability to influence and align cross-functional teams while driving measurable customer and business outcomes
Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders
Ability to operate with autonomy, ownership, and urgency while navigating ambiguity and competing priorities
Proficiency with Salesforce, Asana, and Google Workspace
Strong organizational discipline
Analytical and solution-oriented approach
Customer-focused and collaborative
Strong understanding of POS systems, integrations, and restaurant/hotel operations workflows preferred as a nice-to-have
PMP, CSM, or equivalent certification preferred
Experience with Salesforce CRM listed as a nice-to-have

Benefits

Comp & perks

Competitive compensation and benefits programs
Cash compensation, including overtime and bonus/commissions if eligible
Equity
Benefits supporting a healthy lifestyle
Flexible work arrangements to meet changing needs
Hybrid work model
Reasonable accommodations for persons with disabilities