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Toast

Implementation Specialist, Thai Bilingual

Toast

. Serve as the customer’s relationship manager and point of contact from account purchase through onboarding .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $55,000 - $80,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and onboarding processes within the restaurant and hospitality industry, with a focus on achieving activation goals and managing multiple engagements effectively. Bilingual in Thai and English, with strong communication and organizational skills to support training and operational excellence.

Highest-signal resume keywords
Bilingual In Thai And EnglishCustomer Satisfaction ManagementOnboarding Training DevelopmentPOS Software ExperienceSalesforce CRM Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Relationship ManagementOnboarding Process ManagementRemote Site AssessmentLabor And Food Cost ManagementTraining And Development
Soft Skills
Excellent Communication SkillsOrganizational SkillsInfluencing SkillsAbility To Navigate Competing PrioritiesProblem-Solving Skills
Tools & Technologies
Toast POSSalesforce CRM
Industry Keywords
Restaurant IndustryHospitality IndustrySaaSTech Industry

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Serve as the customer’s relationship manager and point of contact from account purchase through onboarding
  • Work autonomously under an Onboarding Manager to achieve monthly activation goals
  • Prioritize work based on customer needs and Toast requirements
  • Partner with restaurant owners during the Go-Live phase and create onboarding plans within timeline and budget
  • Create best practices for managing labor and food costs, table turn time, and guest relationships
  • Conduct remote site assessments to determine networking needs before installation
  • Communicate networking needs to project resources
  • Perform remote onboarding and document Toast POS installation and deviations from best practices
  • Create and lead onboarding training for restaurant staff
  • Manage multiple onboarding engagements, including books of 80+ restaurants
  • Provide remote Go-Live support, troubleshooting, post-live guidance, and follow-up training

Requirements

What you’ll need
  • Must be bilingual/fluent in Thai and English
  • Experience in the restaurant or hospitality industry
  • 3+ years of experience in a role responsible for customer satisfaction and business operations
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Proven track record of meeting and exceeding goals
  • Excellent communication, organizational, and influencing skills
  • 1+ years of POS software experience, ideally in the service industry (nice to have)
  • Experience with Salesforce CRM (nice to have)
  • Experience working in the tech industry or for a SaaS company (nice to have)
  • Training, teaching, or development experience (nice to have)

Benefits

Comp & perks
  • Competitive compensation and benefits programs
  • Cash compensation, including overtime and bonus/commissions if eligible
  • Equity
  • Benefits supporting a healthy lifestyle
  • Flexible arrangements to meet changing needs
  • Accessible and inclusive hiring process
  • Reasonable accommodations for persons with disabilities