Onboarding Consultant I, Bilingual Mandarin

Toast

. Partner with restaurant owners during the go-live phase and build onboarding plans for high-quality implementation within timeline and budget .

Posted 9/15/2026full-timeHuntsville • Alabama • United StatesMid-LevelSenior💰 $50,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding restaurant operations, focusing on customer satisfaction, training, and effective communication. Proficient in managing multiple engagements while ensuring operational efficiencies and meeting activation goals.

Highest-signal resume keywords

Bilingual In Mandarin And EnglishCustomer Satisfaction ManagementOnboarding Training DevelopmentPOS Software ExperienceSalesforce CRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding ConfigurationOperational EfficienciesRestaurant Operations Best PracticesLabor And Food Cost ManagementTable-Turn Time Optimization

Soft Skills

Excellent Communication SkillsOrganizational SkillsInfluencing SkillsAbility To Operate IndependentlyNavigating Competing Priorities

Tools & Technologies

Toast ProductsSalesforce CRM

Industry Keywords

SaaSService IndustryCustomer Relationship Management

About the role

Key responsibilities & impact

Partner with restaurant owners during the go-live phase and build onboarding plans for high-quality implementation within timeline and budget
Create best practices for daily restaurant operations, including labor and food costs, table-turn time, and guest relationships
Consult with clients to determine configuration needs before go-live and communicate unique needs to project resources
Perform onboarding configurations remotely and document the go-live process, best practices, and deviations
Create and lead onboarding training for restaurant staff on Toast products and workflows, focusing on operational efficiencies
Manage multiple onboarding engagements simultaneously, including books of 80+ restaurants in the region
Serve as the customer’s menu relationship manager and point of contact from purchase through onboarding
Work autonomously under an Onboarding Manager to achieve monthly activation goals and prioritize work based on customer needs and Toast requirements

Requirements

What you’ll need

Bilingual/fluent in Mandarin and English required
3+ years of experience in customer satisfaction and business operations, including management of long-term customer relationships (4–6 weeks or more)
Ability to operate independently and navigate competing priorities in a constantly changing environment
Proven track record of meeting and exceeding goals
Excellent communication, organizational, and influencing skills
1+ years of POS software experience, ideally in the service industry (nice to have)
Experience with Salesforce CRM (nice to have)
Experience working in the tech industry or for a SaaS company (nice to have)
Training, teaching, or development experience (nice to have)

Benefits

Comp & perks

Competitive compensation and benefits programs
Cash compensation, including overtime and bonus/commissions if eligible
Equity
Benefits supporting a healthy lifestyle
Flexible benefits to meet changing needs
Hybrid work model valuing individual needs
Reasonable accommodations during the hiring process