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Toast

Onboarding Consultant I, Guest

Toast

. Serve as the customer’s relationship manager and point of contact from account purchase through onboarding .

Posted 10/22/2026full-timeUnited StatesMid-LevelSenior💰 $50,000 - $80,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and onboarding processes, with a focus on operational efficiencies and enhancing guest and staff experiences. Proven ability to manage multiple engagements while achieving activation goals and adapting to changing priorities.

Highest-signal resume keywords
Customer Relationship ManagementOnboarding Process ManagementPoint Of Sale (POS) Software ExperienceSalesforce CRM ExperienceOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Communication SkillsOrganizational SkillsInfluencing SkillsAutonomous Work StyleAdaptability
Tools & Technologies
ToastSalesforce
Industry Keywords
Customer SatisfactionBusiness OperationsTech IndustrySAAS CompanyTraining Experience

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Serve as the customer’s relationship manager and point of contact from account purchase through onboarding
  • Work autonomously under an Onboarding Manager to achieve monthly activation goals
  • Prioritize work based on customer need and Toast requirements
  • Partner with restaurant owners during onboarding prior to Go-Live
  • Enable restaurant owners and staff to use Toast, including specialty menus, modifications, and guest relationships
  • Consult with clients to determine configuration needs before go-live
  • Communicate unique client needs to project resources
  • Observe Toast best practices and document deviations identified during project design
  • Configure Toast for customer business and workflows, focusing on operational efficiencies and guest/staff experience
  • Manage several onboarding engagements simultaneously

Requirements

What you’ll need
  • 3+ years of experience in a role responsible for customer satisfaction and business operations
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Proven track record of success in meeting and exceeding goals
  • Excellent communication, organizational, and influencing skills
  • 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry (nonessential)
  • Experience with Salesforce CRM (nonessential)
  • Experience working in the tech industry or for a SAAS company (nonessential)
  • Training, teaching, or development experience (nonessential)

Benefits

Comp & perks
  • Competitive compensation and benefits programs
  • Cash compensation, including overtime and bonus/commissions if eligible
  • Equity
  • Benefits supporting a healthy lifestyle
  • Flexibility to meet changing needs
  • Hybrid work model valuing individual needs
  • Accessible and inclusive hiring process
  • Reasonable accommodations for persons with disabilities