Onboarding Consultant III, ENT

Toast

. Own the end-to-end onboarding experience for Toast’s largest and most complex Sports & Entertainment Enterprise customers, from sales-cycle MSA signature through implementation .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $73,000 - $149,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex enterprise onboarding and implementation projects, ensuring timely delivery and alignment with customer goals. Proficient in utilizing project management tools like Salesforce and Google Workspace to drive operational excellence and continuous improvement.

Highest-signal resume keywords

Enterprise Onboarding ManagementProject ManagementCross-Functional Team AlignmentExecutive CommunicationRisk Anticipation and Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation ManagementAnalytical Problem SolvingCustomer-Focused ApproachOrganizational Discipline

Soft Skills

Polished CommunicationInfluencing StakeholdersCollaborationAutonomy and OwnershipUrgency in Decision-Making

Tools & Technologies

SalesforceGoogle WorkspacePOS Systems

Certifications & Qualifications

PMPCSM

Industry Keywords

SaaSHospitality TechSports and Entertainment OperationsMulti-Location Implementations

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the end-to-end onboarding experience for Toast’s largest and most complex Sports & Entertainment Enterprise customers, from sales-cycle MSA signature through implementation
Serve as the primary owner and trusted advisor for customer onboarding
Manage a portfolio of 50+ concurrent enterprise implementations from setup to go-live
Ensure project milestones are delivered on time, within scope, and aligned with customer goals across locations
Serve as the central internal and external communication hub, provide progress updates, surface risks, and drive solutions
Influence executives and stakeholders, shape strategy, guide decision-making, and support high-impact partnerships
Drive cross-functional alignment, accountability, seamless handoffs, and unified execution
Anticipate and mitigate implementation risks and develop solutions
Lead continuous-improvement initiatives, frameworks, and playbooks for onboarding efficiency, scalability, quality, and operational excellence
Apply project-management rigor to tasks, timelines, dependencies, and workflows using Salesforce and Google Workspace

Requirements

What you’ll need

6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech
Proven track record managing complex, multi-location implementations involving 50+ concurrent projects / 500+ revenue centers from contract to rollout
Ability to influence and align cross-functional teams while driving measurable customer and business outcomes
Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders
Ability to operate with autonomy, ownership, and urgency while navigating ambiguity and competing priorities
Proficiency with project management tools such as Salesforce and Google Workspace
Strong organizational discipline
Analytical and solution-oriented approach, anticipating risks and driving proactive, scalable improvements
Customer-focused and collaborative approach
Understanding of POS systems, integrations, and Sports and Entertainment operations workflows (nice to have)
PMP, CSM, or equivalent certification preferred
Experience with Salesforce CRM (nice to have)

Benefits

Comp & perks

Competitive compensation and benefits programs
Cash compensation including overtime and bonus/commissions if eligible
Equity
Flexible work model/individual flexibility
In-person collaboration and company culture of connection
Reasonable accommodations during the hiring process