Onboarding Consultant, Menu

Toast

. Partner with restaurant owners during the Go-Live phase and build onboarding plans within timeline and budget .

Posted 11/4/2026full-timeRemote • AustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding restaurant operations using Toast, focusing on customer satisfaction and operational efficiencies. Proven ability to manage multiple engagements and train staff effectively while maintaining strong customer relationships.

Highest-signal resume keywords

Onboarding TrainingCustomer Relationship ManagementPOS Software ExperienceProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding ConfigurationsOperational EfficienciesBest Practices DevelopmentLabor Cost ManagementFood Cost ManagementTable Turnover OptimizationGuest Relationship ManagementSalesforce CRM ExperienceSaaS Industry ExperienceTraining and Development

Soft Skills

Excellent CommunicationOrganizational SkillsInfluencing SkillsAbility to Operate IndependentlyNavigating Competing Priorities

Tools & Technologies

Toast POS SoftwareSalesforce CRM

Industry Keywords

Restaurant OperationsCustomer SatisfactionTech IndustryService IndustryOnboarding Process

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Partner with restaurant owners during the Go-Live phase and build onboarding plans within timeline and budget
Create best practices for daily restaurant operations using Toast, including labor and food costs, table turnover time, and guest relationships
Consult with clients to determine configuration needs before go-live and communicate unique needs to project resources
Perform onboarding configurations remotely and document the go-live process, best practices, and deviations
Create and lead onboarding training for restaurant staff on Toast configurations and operational efficiencies
Manage multiple onboarding engagements simultaneously, including books of 80+ restaurants in the region
Serve as the customer’s menu relationship manager and point of contact from purchase through onboarding
Work autonomously under an Onboarding Manager to achieve monthly activation goals and prioritize customer work

Requirements

What you’ll need

1+ years of experience in a role responsible for customer satisfaction and business operations
Experience managing long-term customer relationships of 4–6 weeks or more
Ability to operate independently and navigate competing priorities in a constantly changing environment
Proven track record of meeting and exceeding goals
Excellent communication, organizational, and influencing skills
1+ years of experience using POS software, ideally in the service industry (nice to have)
Experience with Salesforce CRM (nice to have)
Experience working in the tech industry or for a SaaS company (nice to have)
Training, teaching, or development experience (nice to have)

Benefits

Comp & perks

Competitive compensation and benefits programs
Healthy lifestyle support
Flexibility to meet changing needs
Remote work arrangement for the role
AI tools provided across disciplines to support work
Reasonable accommodations for persons with disabilities during hiring