Product Manager – Toast Ticketing

Toast

. Own Toast Ticketing's roadmap and strategy from open beta through general availability and scale .

Posted 11/3/2026full-timeRemote • United StatesSeniorLead💰 $149,000 - $304,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive product management expertise, particularly in driving product strategy, commercialization, and customer-centric decision-making. Proficient in utilizing data analytics and AI tools to inform product direction and enhance customer experiences.

Highest-signal resume keywords

Product Management ExperienceCustomer Experience FocusRevenue Product OwnershipData-Driven Decision MakingClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyRoadmap DevelopmentPricing and PackagingCustomer Feedback AnalysisGoal SettingAI Tool UtilizationSQL or Similar Data Tools

Soft Skills

CollaborationProblem-SolvingLeadershipVerbal CommunicationWritten Communication

Industry Keywords

PaymentsCommerceTicketingMarketplace ProductsRestaurant TechnologyHospitality TechnologyOperational Complexity

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own Toast Ticketing's roadmap and strategy from open beta through general availability and scale
Define where ticketing fits within Toast's guest platform and how it expands beyond restaurants
Run the weekly engineering build loop by framing problems, prioritizing shipments, and measuring results
Identify customer value and friction through calls, on-site visits, and live-event observation
Use customer feedback to prioritize the backlog and product direction
Lead commercialization with sales, onboarding, marketing, and leadership
Recommend pricing and packaging, enable sales representatives, and manage the funnel from activation to repeat seller
Maintain live customer health, including enablement, tax configuration edge cases, and payment issues
Own escalations until a support motion exists
Set and measure business goals for restaurants selling tickets, ticket sales, and fee revenue
Collaborate daily with engineers, a design partner, and go-to-market partners
Report to the Toast Tables product lead

Requirements

What you’ll need

8+ years of product management experience, including owning a product or major product area and its results
Experience taking an early product from first customers to product-market fit and meaningful growth
Product decisions based directly on customer experience
Experience owning a revenue product end to end, including pricing conversations, GTM partnership, and executive communication
Ability to pull numbers, set goals up front, and use data to change direction
Regular use of AI tools, with ability to explain how they are used
Clear written and verbal communication for technical and non-technical audiences
Nice to have: experience with payments, commerce, ticketing, or marketplace products
Nice to have: restaurant or hospitality technology experience, or experience in another operationally complex industry
Nice to have: experience taking a zero-to-one product to market inside a larger company
Nice to have: experience pricing and packaging a new product
Nice to have: SQL or similar data tools, or prototyping in code

Benefits

Comp & perks

Competitive compensation and benefits programs
Cash compensation, including overtime and bonus/commissions if eligible
Equity
Benefits supporting a healthy lifestyle
Flexibility to meet changing needs
Hybrid work model valuing individual needs
AI tools provided across disciplines
Reasonable accommodations for persons with disabilities