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Senior Associate, Customer Marketing

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. Own the strategy and execution for sensitive customer relationship management communications focused on maintaining customer trust .

Posted 10/5/2026full-timeBoston • Massachusetts • United StatesSenior💰 $75,000 - $152,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management communications, focusing on strategy, execution, and collaboration with cross-functional teams. Proficient in leveraging marketing technology and AI to enhance communication effectiveness and drive customer engagement.

Highest-signal resume keywords
Customer Communication StrategyMarketing Technology ProficiencyCross-Functional CollaborationAI Utilization in MarketingProgram Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Email Campaign ManagementIn-App CommunicationPush Communication CampaignsSegmentationQuality Assurance
Soft Skills
Strategic Growth MindsetExecution Focus
Tools & Technologies
MarketoPendoBrazeGeminiClaude Cowork
Industry Keywords
B2B SaaSCustomer TrustCustomer SuccessProduct Marketing

About the role

Key responsibilities & impact
  • Own the strategy and execution for sensitive customer relationship management communications focused on maintaining customer trust
  • Build, test, and launch email, in-app, and push communication campaigns
  • Ensure campaign execution, segmentation, and quality assurance
  • Leverage Gemini and Claude Cowork to draft copy, experiment with messaging variations, and streamline technical workflows
  • Partner with Product Marketing, Customer Success, and Product teams to create impactful customer-facing assets
  • Support ad-hoc communication needs, technical troubleshooting, and unexpected projects

Requirements

What you’ll need
  • 3+ years of marketing experience
  • Foundation in program management and cross-functional collaboration
  • Preferably experience in customer communication or a comparable B2B SaaS role
  • Track record of utilizing AI to enhance individual or team output
  • Strategic growth mindset paired with execution focus
  • Marketing technology proficiency with Marketo, Pendo, Braze, or similar tools

Benefits

Comp & perks
  • Competitive compensation and benefits programs
  • Cash compensation, including overtime and bonus/commissions if eligible
  • Equity
  • Benefits supporting a healthy lifestyle
  • Flexible benefits to meet changing needs
  • Hybrid work model valuing individual needs
  • Reasonable accommodations for persons with disabilities during the hiring process