Senior Manager, Employee Relations – Performance

Toast

. Lead, coach, and develop a team focused on employee relations and performance management .

Posted 11/11/2026full-timeUnited StatesSenior💰 $125,000 - $254,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in employee relations and performance management, including conducting workplace investigations and managing complex cases. Proficient in US employment laws and regulations, with strong communication skills to influence and guide leaders effectively.

Highest-signal resume keywords

Employee Relations ExperienceWorkplace InvestigationsPerformance ManagementUS Employment Law KnowledgePeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workplace InvestigationsPerformance Management CasesCase Data AnalysisConflict ResolutionPolicy Violations ManagementCoaching and DevelopmentDocumentation of CoachingPIPs ManagementCase Management SystemsEmployment Law Compliance

Soft Skills

Excellent CommunicationSound JudgmentEmpathyInfluencing SkillsDiscretion

Tools & Technologies

AI ToolsCase Management SystemsER Database

Certifications & Qualifications

Workplace Investigations Training

Industry Keywords

Employee RelationsPerformance ManagementHarassment InvestigationsDiscrimination CasesFMLAADATitle VIIWage and Hour LawsCanadian Employment LawMatrixed Organization Experience

About the role

Key responsibilities & impact

Lead, coach, and develop a team focused on employee relations and performance management
Set priorities and review case work for quality and consistency
Guide performance management case work, including documented coaching, PIPs, and separations
Oversee US and Canada employee relations cases from intake to resolution
Manage workplace concerns, policy violations, and conflict resolution disputes
Conduct and oversee impartial workplace investigations involving harassment, discrimination, and misconduct
Personally lead complex or high-risk matters below the Senior Director level
Model interviewing best practices and proactively manage risk in high-visibility cases
Provide objective guidance and support to employees and managers throughout ER and performance management processes
Partner with Legal, HRBPs, Compliance, and other stakeholders on escalations, separations, and employment law questions
Serve as a trusted advisor to leaders and HRBPs
Maintain and refine regional ER and performance management standards, investigation protocols, workflows, and manager resources
Analyze case data, identify trends, share insights with People leadership, and recommend preventive updates or training
Leverage AI tools and technology while preserving decision quality and confidentiality
Draft executive summaries, written warnings, and leader talking points
Ensure accurate and timely case logging in the ER database
Handle agency complaint responses as needed

Requirements

What you’ll need

8-10+ years of employee relations experience, including significant experience conducting workplace investigations
5-8+ years of people leadership, ideally including managing a manager
Hands-on experience handling performance management cases, from early coaching through PIPs and terminations
Strong knowledge of US employment and HR-related laws, regulations, policies, principles, concepts, and best practices, including Title VII, wage and hour, ADA, ADAA, and FMLA
Sound judgment and discretion with highly confidential, sensitive information
Excellent written and verbal communication, including clear, well-supported investigation reports and analyses/findings
Workplace investigations training or certification
Ability to influence and coach leaders with confidence and empathy
Comfort using case management systems and data to track volume, trends, and outcomes
Experience in a fast-growing or matrixed organization
Nice to have: a law degree (JD or equivalent) or formal employment law background
Nice to have: experience in technology, restaurant, or hospitality environments
Nice to have: working knowledge of Canadian employment law, including provincial differences

Benefits

Comp & perks

Cash compensation, including overtime and bonus/commissions if eligible
Equity
Benefits
Hybrid work model valuing individual needs
AI tools provided across disciplines
Reasonable accommodations for persons with disabilities