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Collections Specialist
Tobii Dynavox. Manage assigned accounts and ensure timely and accurate billing, collections, and payment activity .
About the role
Key responsibilities & impact- Manage assigned accounts and ensure timely and accurate billing, collections, and payment activity
- Verify that claims are on file after accounts are billed
- Follow up with payers regarding unpaid claims
- Investigate claim denials
- Coordinate with billers to address billing issues
- Coordinate with funding consultants regarding documentation questions
- Prepare correspondence, including appeals, to secure account payments and request different denial codes
- Review posted payments for accuracy and investigate discrepancies
- Document verbal and written communications related to collection actions and expected outcomes for overdue accounts
- Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure payment
- Alert the Manager of Collections to potential payment issues
- Recommend adjustments and write-offs to the Manager of Collections and obtain approval before reconciling accounts
- Investigate account-related refund requests and complete refund paperwork
- Meet productivity and cash targets established by management
- Stay current on state, federal, and third-party funding regulations and ensure compliant billing and payment practices
- Perform other assigned tasks
Requirements
What you’ll need- High School Diploma
- 2 or more years of computer, accounting, collections, and high-volume medical billing and/or insurance claims processing experience
- Knowledge of payment posting process in regard to contractual adjustments and refunds preferred
- Knowledge of medical insurance claims procedures and documentation preferred
- Strong customer service and interpersonal skills
- Oral and written communication skills
- Teaming skills
- Proficient in M.S. Office Word, Excel, and Outlook
- Able to research claim information via the internet
- Basic data and word processing skills
- Ability to apply independent judgment and manage confidential information
- Ability to gather data and summarize information
- Time management and good organizational skills
- Excellent problem solving skills
- Record management
- Ability to work at a desk for prolonged periods of time
- Ability to work with interruptions in a fast-paced environment
- Candidate must live in the Central or Eastern Time zones
- Availability to travel four times a year to the Pittsburgh office is required
Benefits
Comp & perks- Flexibility to do what truly matters outside of work
- Career growth opportunities within a dynamic, global company
- Collaborative work culture
- Diversity, equality, and inclusion-focused workplace