Tobii Dynavox

Collections

• Manage assigned accounts and ensure timely and accurate billing, collections, and payment activity
• Verify that claims are on file after accounts are billed
• Follow up with payers regarding unpaid claims
• Investigate claim denials
• Coordinate with billers to address billing issues
• Coordinate with funding consultants regarding documentation questions
• Prepare correspondence, including appeals, to secure account payments and request different denial codes
• Review posted payments for accuracy and investigate discrepancies
• Document verbal and written communications related to collection actions and expected outcomes for overdue accounts
• Follow up every 30 days with insurance companies, clients, SPLs, and vendors to ensure payment
• Alert the Manager of Collections to potential payment issues
• Recommend adjustments and write-offs to the Manager of Collections and obtain approval before reconciling accounts
• Investigate account-related refund requests and complete refund paperwork
• Meet productivity and cash targets established by management
• Stay current on state, federal, and third-party funding regulations and ensure compliant billing and payment practices
• Perform other assigned tasks

Collections Specialist