Customer Experience Associate

Tobii Dynavox

. Serve as the dedicated point of contact for North American customers and partners via phone, email and Microsoft Teams during North American working hours .

Posted 11/3/2026full-timePittsburgh • Pennsylvania • United StatesMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Service and Order Management, with a strong focus on communication, problem resolution, and collaboration across teams. Proficient in managing customer interactions and ensuring data quality in CRM systems while maintaining high standards of service excellence.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementExcellent Communication SkillsProblem ResolutionExperience in AAC or Assistive Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingQuotation PreparationInvoicing ManagementCRM DocumentationData Quality Assurance

Soft Skills

Attention to DetailAbility to Work IndependentlyMulti-taskingCollaborationService Excellence

Tools & Technologies

Microsoft TeamsCRM Systems

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer ExperienceInside SalesMedical DevicesHealthcareAssistive Technology

About the role

Key responsibilities & impact

Serve as the dedicated point of contact for North American customers and partners via phone, email and Microsoft Teams during North American working hours
Prepare quotations and process customer orders accurately and on time
Support invoicing questions and manage returns, backorders and credits in collaboration with Finance
Resolve order, delivery and invoice issues independently through to resolution
Handle customer complaints and escalate complex cases to Global Customer Service Management
Document customer interactions, orders and cases in the CRM, ensuring data quality and transparency
Provide first-level support to customers and partners
Support Sales with customer information, quotations and order status updates
Act as the operational Customer Service interface to Sales, Operations and Finance in the U.S.
Coordinate quotes, orders, invoices and refunds through to resolution
Work closely with the Customer Service team in Germany to ensure consistent processes and information flow
Identify and propose improvements to Customer Service and order management processes
Help align processes with the global Customer Service organization
Collaborate with Tobii Dynavox teams in North America

Requirements

What you’ll need

Bachelor’s degree or equivalent related experience
3 to 5 years experience in Customer Service, Customer Experience, Inside Sales or operations
Experience in AAC, assistive technology, medical devices or healthcare is a strong plus
Proven ability to work independently, take ownership of issues and make sound day-to-day decisions without local supervision
Attention to detail with a commitment to achieving results through service excellence and high standards
Excellent written and verbal communication skills with customers and across functions, locations and an international organization
Excellent problem resolution
Fluent in English language
Ability to multi-task and work with interruptions
Ability to communicate in different settings and with a variety of communication partners
Ability to work independently without a co-located manager or team, collaborating remotely with colleagues in Germany and North America
Occasional flexibility in working hours to collaborate with colleagues in Europe
Travel may be required on occasion (1-2 times per year)

Benefits

Comp & perks

Flexible hybrid schedule with 3 days working remotely and 2 days onsite
Career growth within a dynamic, global company
Meaningful work supporting people with disabilities
Collaborative work culture
Flexibility to pursue personal priorities outside of work