TodayTix Group (TTG)

Customer Support

• Provide direct customer support via chat, phone, and email across multiple brands
• Handle L1 escalations with care and sound judgment
• Provide detailed feedback to improve chatbot responses, automations, and product experience
• Identify trends, pain points, and improvement opportunities with the CX team and CX Support Manager
• Execute operational tasks at short notice with strict deadlines
• Refine macros, internal resources, and knowledge base content
• Identify unclear bot responses and recurring product friction
• Tailor responses, offer thoughtful solutions, and balance policy with flexibility
• Manage tickets, escalations, and administrative tasks accurately and efficiently
• Maintain a consistent CSAT score of 90%+

Explore Customer Experience Support Specialist – Temp to Perm at TodayTix Group (TTG). Review requirements and application details.