Customer Service Advisor

Together Housing Group

. Serve as the first point of contact for customers via phone, email, and social media .

Posted 11/4/2026contractSalford • United KingdomMid-LevelSenior💰 £27,510 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Capable of managing challenging situations with empathy while maintaining accurate records and collaborating with teams.

Highest-signal resume keywords

Excellent Communication SkillsStrong Customer Service SkillsProblem-Solving SkillsAttention to DetailPersonal Resilience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsEmpathyProfessionalismTeam CollaborationIndependence

Certifications & Qualifications

Full Criminal Disclosure

Industry Keywords

Customer InteractionCustomer ComplaintsHousing NeedsRecord MaintenanceService Policies

About the role

Key responsibilities & impact

Serve as the first point of contact for customers via phone, email, and social media
Respond promptly to customer questions and provide accurate information about services and policies
Resolve customer complaints and issues in a timely and satisfactory manner
Log customer interactions and maintain accurate records
Coordinate with other teams and departments to escalate and resolve customer issues
Provide guidance and support regarding customers’ housing needs and options
Maintain a positive and professional attitude in challenging customer situations

Requirements

What you’ll need

Excellent communication and interpersonal skills
Strong customer service skills and a genuine desire to help others
Ability to handle customer complaints and difficult situations with empathy and professionalism
Personal resilience when dealing with challenging situations
Good problem-solving skills and the ability to think on their feet
Attention to detail and ability to maintain accurate records
Ability to work effectively independently and as part of a team
Full Criminal Disclosure required due to work with vulnerable members of society

Benefits

Comp & perks

Starting salary of £27,510
27 days holiday (rising to 32 over 5 years’ service) plus bank holidays
Hybrid working may be considered after successful completion of 8 weeks of fully office-based training, subject to demonstrated competence, confidence, and ability to perform the role effectively with autonomy
37-hour workweek, Monday through Friday, with shift rotations and advance scheduling
Attractive pension scheme
Award-winning benefits package