Together Housing Group

General

• Manage a patch of properties across Brighouse and Kirklees, Huddersfield, and Leeds
• Deliver high-quality tenancy management services and customer support
• Help build strong, sustainable communities and enhance community resilience
• Work with customers, local partners, stakeholders, and multi-agency teams
• Resolve issues and support tenancy sustainment
• Address anti-social behaviour
• Manage lettings and property exchanges
• Oversee repairs and handle rent management
• Ensure safeguarding
• Participate in meetings to improve community support and service quality
• Advise residents on housing issues, legal rights, and tenancy responsibilities
• Conduct property viewings and manage lettings according to policies
• Serve as the primary housing-management contact
• Enforce tenancy conditions for property and garden maintenance
• Work in the field, remotely from home, and in the office for collaboration, meetings, and training
• Travel regularly throughout the area

Neighbourhood Officer

• Manage a patch of properties across Upper Calder Valley
• Deliver high-quality tenancy management services
• Provide customer support and help build strong, sustainable communities
• Work with customers, local partners, stakeholders, and multi-agency teams
• Resolve issues and support tenancy sustainment
• Address anti-social behaviour
• Manage lettings and property exchanges
• Oversee repairs and rent management
• Ensure safeguarding
• Advise residents on housing issues, legal rights, and tenancy responsibilities
• Conduct property viewings
• Enforce tenancy conditions for property and garden maintenance
• Participate in meetings to improve community support and service quality
• Manage neighbourhood and remote work, with office days for collaboration, meetings, and training
• Achieve performance goals

Planner

• Manage the day-to-day operation of the gas repairs and annual safety check scheduling system
• Ensure appointments are made and kept
• Monitor and maintain work views daily
• Maximise productivity while prioritising customer care
• Monitor and manage work within agreed timescales and company policies
• Ensure compliance with legal obligations, including Section 11 of the Tenant and Landlord Act 1985
• Monitor work output and provide reports
• Communicate with teams, technicians, and customers about work progress and updates
• Reschedule jobs due to unforeseen circumstances and coordinate with customers and technicians
• Reschedule pending or suspended jobs promptly
• Liaise with relevant teams regarding work quality, timeliness, and disciplinary issues
• Coordinate repairs scheduling and communicate changes or issues to stakeholders

Works Planner – Gas Team

• Manage the electronic scheduling system day to day
• Ensure appointments are made and kept
• Monitor and update views daily
• Maximise productivity while prioritising customer care
• Monitor and manage work completed within agreed timescales and organisational policies and procedures
• Identify, prioritise and ensure Section 11 repairs are completed within the appropriate timescale
• Produce regular monitoring reports covering teams, areas, technicians, trades, priorities and timescales
• Coordinate timely and accurate operative updates to schedule work around customer requirements
• Reschedule jobs due to unplanned absences, overrunning work or materials needing to be ordered
• Contact affected customers directly to agree and communicate changes and updates
• Promptly reschedule pending or suspended jobs and chase outstanding materials
• Communicate with planning, customer and business development, delivery, coordination, technician and customer contact teams about work quality, timeliness and issues

Works Planner – Part-Time, 22 Hours per Week

Customer Support

• Provide strategic and operational leadership across telephone, digital and other customer channels
• Lead operational performance across multiple locations and customer contact channels
• Set service standards, performance expectations and operational plans
• Lead and develop managers and teams to deliver consistent, high-quality customer service
• Develop performance, quality assurance and service management frameworks
• Use complaints, customer feedback, service trends and performance data to identify opportunities and drive improvement
• Lead service improvement, transformation, digitalisation and technology initiatives
• Translate customer insight and service learning into practical improvements
• Provide performance, risk and assurance reporting to senior leaders and governance groups
• Lead change across organisational boundaries and build strong relationships
• Promote accountability, learning, continuous improvement and excellent customer outcomes

Neighbourhood Officer

Neighbourhood Officer

Works Planner – Gas Team

Works Planner – Part-Time, 22 Hours per Week

Customer Service Manager