Neighbourhood Officer

Together Housing Group

. Manage a patch of properties across Upper Calder Valley .

Posted 10/3/2026full-timeHalifax • United KingdomMid-LevelSenior💰 £33,758 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in tenancy management, customer support, and community building, with a strong focus on resolving issues and ensuring safeguarding. Proven ability to manage diverse customer interactions and maintain high service quality in a fast-paced environment.

Highest-signal resume keywords

Tenancy ManagementCustomer Service SkillsHousing KnowledgeConflict ResolutionFull UK Drivers Licence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Property ManagementLettings ManagementRepairs OversightRent ManagementTenancy Condition EnforcementProperty ViewingsIssue ResolutionSafeguarding

Soft Skills

Self-MotivatedSolution-FocusedPersonal ResilienceEffective Situation ManagementMulti-Tasking

Certifications & Qualifications

Enhanced Criminal Disclosure

Industry Keywords

Social HousingCommunity SupportAnti-Social BehaviourStakeholder EngagementCustomer Interaction

About the role

Key responsibilities & impact

Manage a patch of properties across Upper Calder Valley
Deliver high-quality tenancy management services
Provide customer support and help build strong, sustainable communities
Work with customers, local partners, stakeholders, and multi-agency teams
Resolve issues and support tenancy sustainment
Address anti-social behaviour
Manage lettings and property exchanges
Oversee repairs and rent management
Ensure safeguarding
Advise residents on housing issues, legal rights, and tenancy responsibilities
Conduct property viewings
Enforce tenancy conditions for property and garden maintenance
Participate in meetings to improve community support and service quality
Manage neighbourhood and remote work, with office days for collaboration, meetings, and training
Achieve performance goals

Requirements

What you’ll need

Full UK drivers licence and access to a car
Experience and knowledge of housing/lettings or ideally social housing
Proven experience dealing with the public in person and over the phone
Ability to manage sensitive situations involving distressed, anxious, or reluctant individuals
Strong face-to-face customer service skills
Ability to handle sensitive information
Proven experience with diverse customers and effective situation management
Self-motivated with a solution-focused approach
Personal resilience in a fast-paced, demanding role
Ability to juggle multiple tasks efficiently
Enhanced Criminal Disclosure required when a conditional offer is made
Ability to travel regularly throughout Upper Calder Valley
No explicit educational credential stated

Benefits

Comp & perks

Starting salary of £33,758 per annum
Fixed-term contract until March 2027
27 days holiday, rising to 32 over 5 years’ service, plus bank holidays
Hybrid working, dividing time between field work and home
Flexible arrangements supporting Smart Working culture
Weekly Halifax office collaboration day
Attractive pension schemes – Local Government Pension Scheme (LGPS)