Neighbourhood Officer

Together Housing Group

. Manage a patch of properties across Brighouse and Kirklees, Huddersfield, and Leeds .

Posted 10/3/2026full-timeHalifax • United KingdomMid-LevelSenior💰 £33,758 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in tenancy management, customer support, and community engagement, with a strong focus on resolving issues and enhancing community resilience. Proficient in managing lettings, property exchanges, and safeguarding while maintaining high-quality service delivery.

Highest-signal resume keywords

Housing ManagementCustomer ServiceTenancy SustainmentProblem ResolutionCommunity Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tenancy ManagementProperty ManagementLettings ManagementRent ManagementAnti-Social Behaviour ResolutionSafeguardingLegal Rights AdvisoryProperty ViewingsMulti-Agency CollaborationField-Based Operations

Soft Skills

Customer SupportSensitive Situation ManagementSelf-MotivationPersonal ResilienceTask Management

Certifications & Qualifications

Enhanced Criminal DisclosureFull UK Driver's Licence

Industry Keywords

Social HousingCommunity ResilienceStakeholder EngagementHousing IssuesDiverse Customer Management

About the role

Key responsibilities & impact

Manage a patch of properties across Brighouse and Kirklees, Huddersfield, and Leeds
Deliver high-quality tenancy management services and customer support
Help build strong, sustainable communities and enhance community resilience
Work with customers, local partners, stakeholders, and multi-agency teams
Resolve issues and support tenancy sustainment
Address anti-social behaviour
Manage lettings and property exchanges
Oversee repairs and handle rent management
Ensure safeguarding
Participate in meetings to improve community support and service quality
Advise residents on housing issues, legal rights, and tenancy responsibilities
Conduct property viewings and manage lettings according to policies
Serve as the primary housing-management contact
Enforce tenancy conditions for property and garden maintenance
Work in the field, remotely from home, and in the office for collaboration, meetings, and training
Travel regularly throughout the area

Requirements

What you’ll need

Full UK drivers licence and access to a car, as the role is field based
Experience and knowledge of housing, lettings, or ideally social housing
Proven experience dealing with the public in person and over the phone
Ability to manage sensitive situations involving distressed, anxious, or reluctant individuals
Strong face-to-face customer service skills
Ability to handle sensitive information
Proven experience with diverse customers and effective situation management
Self-motivated with a solution-focused approach
Personal resilience to manage a fast-paced, demanding role
Ability to juggle multiple tasks efficiently
Enhanced Criminal Disclosure required due to work with vulnerable members of society

Benefits

Comp & perks

Starting salary of £33,758 per annum
Fixed-term contract until December 2027
27 days holiday, rising to 32 over 5 years’ service, plus bank holidays
Hybrid working, dividing time between field work and home
Flexible arrangements supporting the Smart Working culture
37 hours per week, Monday to Friday, with occasional evenings or weekends as needed
Weekly team collaboration, meetings, and shared working in the Halifax office every Wednesday
Attractive pension schemes – Local Government Pension Scheme (LGPS)
Access to Together Housing Group’s award-winning benefits