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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing electronic scheduling systems and optimizing communication among various stakeholders to ensure timely completion of repairs and appointments. Proficient in using IT applications to monitor work output and maintain high standards of customer care.
Highest-signal resume keywords
Electronic Scheduling ManagementFront Line Responsive Repair ServiceDatabase InterrogationMicrosoft Office ProficiencyTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic SchedulingDatabase ManagementReport GenerationAppointment CoordinationWork Prioritization
Soft Skills
CommunicationCustomer CareTeam CollaborationProblem Solving
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Certifications & Qualifications
Basic Criminal Disclosure
Industry Keywords
Responsive Repair ServiceTimescalesPolicies and ProceduresStakeholder Coordination
About the role
Key responsibilities & impact- Manage the electronic scheduling system day to day
- Ensure appointments are made and kept, views are monitored and updated, productivity is maximised and customer care is prioritised
- Optimise communication with operatives, staff, managers and customers
- Monitor and manage work completed within agreed timescales and relevant policies, procedures and legal requirements
- Identify, prioritise and ensure Section 11 repairs are completed within appropriate timescales
- Monitor work output and provide regular reports by team, area, technician, trade, priority and timescale
- Ensure operatives communicate accurately and promptly about work progress
- Schedule work according to customer requirements
- Coordinate repair scheduling with the Planning and Repairs Systems Leader, Customer and Business Development Team, Delivery Team, Co-ordinators, Technicians, Customer Contact Team and other relevant stakeholders
Requirements
What you’ll need- Experience of working within an office environment
- Experience in supporting the delivery of a front line responsive repair service
- Ability to use IT applications such as Microsoft Word, Excel and Outlook
- Ability to interrogate databases
- Experience of working to set target timescales and deadlines
- Subject to a Basic Criminal Disclosure due to work with vulnerable members of society
Benefits
Comp & perks- Starting salary of £27,510
- 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
- A flexible working environment, with a range of family friendly policies
- Normal working hours of 8am-4pm for four days then 10am-6pm for one day
- Hybrid working option after training and probation, typically 3 days in the office and 2 days working from home
- Flexible working arrangements aligned with the Smart Working culture
- Technical, professional, and personal development training opportunities
- Attractive pension scheme
- Health and wellbeing benefits including access to GPs
- Financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
- Staff support networks, including menopause, culturally diverse, LGBTQ+ and disability
- Basic Criminal Disclosure carried out when a conditional offer is made