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Works Planner – Part-Time, 22 Hours per Week
Together Housing Group. Manage the electronic scheduling system day to day .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing electronic scheduling systems and coordinating responsive repair services within social housing environments. Proficient in utilizing IT applications to ensure timely communication and adherence to organizational policies and procedures.
Highest-signal resume keywords
Electronic Scheduling ManagementSocial Housing Repairs ExperienceKnowledge of Section 11 of the Tenant and Landlord ActIT Application ProficiencyCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Scheduling System ManagementReport ProductionDatabase InterrogationTime ManagementRepair Service Delivery
Soft Skills
Team CollaborationCustomer CareFlexibility
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Certifications & Qualifications
Basic Criminal Disclosure
Industry Keywords
Front Line Responsive Repair ServiceOrganizational Policies and ProceduresTarget TimescalesVulnerable Members of Society
About the role
Key responsibilities & impact- Manage the electronic scheduling system day to day
- Ensure appointments are made and kept
- Monitor and update views daily
- Maximise productivity while prioritising customer care
- Monitor and manage work completed within agreed timescales and organisational policies and procedures
- Identify, prioritise and ensure Section 11 repairs are completed within the appropriate timescale
- Produce regular monitoring reports covering teams, areas, technicians, trades, priorities and timescales
- Coordinate timely and accurate operative updates to schedule work around customer requirements
- Reschedule jobs due to unplanned absences, overrunning work or materials needing to be ordered
- Contact affected customers directly to agree and communicate changes and updates
- Promptly reschedule pending or suspended jobs and chase outstanding materials
- Communicate with planning, customer and business development, delivery, coordination, technician and customer contact teams about work quality, timeliness and issues
Requirements
What you’ll need- Experience in supporting the delivery of a front line responsive repair service to an upper quartile level
- Experience of working as part of a team
- Experience of working in a social housing repairs environment
- Ability to use IT applications such as Microsoft Word, Excel, Outlook and to interrogate databases
- Working to set target timescales and deadlines
- Knowledge of Section 11 of the Tenant and Landlord Act
- Flexible approach to working hours in order to achieve work demands/priorities
- Basic Criminal Disclosure required when a conditional offer is made due to work with vulnerable members of society
Benefits
Comp & perks- Starting salary of £16,506 per annum, based on 22 hours and 12 minutes per week
- Hybrid role, combining home and office working
- Required attendance at Bull Green House office in Halifax at least one day per week, preferably on a Monday
- Part-Time, 22 hours 12 minutes per week, worked over 3 days (7 hours 24 minutes per day)
- Fixed-term contract until 16 August 2027
- Full range of award winning benefits available via the Employee Benefits Link