Senior Systems Analyst – Dynamics CRM

Toledo do Brasil

. Analyze and implement projects primarily related to the Sales, Marketing, and Field Service modules .

Posted 9/21/2026full-timeSão Bernardo do Campo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and customizing Microsoft Dynamics 365 modules, particularly in Sales, Marketing, and Field Service. Proficient in project management, technical requirements analysis, and integration of systems to support digital transformation and automation.

Highest-signal resume keywords

Microsoft Dynamics 365 CustomizationSales Automation ManagementPower Automate ConfigurationIntegration Using APIsAgile Implementation Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dynamics 365 Sales ModulesCampaign AutomationLead ManagementC# DevelopmentData Migration ValidationFunctional Specification CreationUnit and Integration TestingDashboard CustomizationField Service KnowledgeInventory Management

Soft Skills

CollaborationProblem-SolvingCommunicationEnd-User TrainingDocumentation Skills

Tools & Technologies

Power AutomateAzure Logic AppsWeb ServicesERP IntegrationCRM Integration

Certifications & Qualifications

MB240 – Field ServiceMB210 – SalesMB220 – MarketingAZ-900PL-200

Industry Keywords

Sales PipelinesPerformance AnalysisService Management WorkflowsDigital Marketing ToolsLogistics Automation

Tech Stack

Tools & technologies

AzureERP

About the role

Key responsibilities & impact

Analyze and implement projects primarily related to the Sales, Marketing, and Field Service modules
Define technical requirements and establish project timelines
Gather and document detailed technical and business requirements with the Sales, Marketing, and Service teams
Map processes and create functional specifications
Collaborate with analysts and project teams to assess system impacts
Work on implementation projects, ensuring timelines, budgets, and quality standards are met
Assess project impacts and technical feasibility
Configure Dynamics and cloud workflows using Power Automate
Configure and customize Microsoft Dynamics 365 modules
Support the definition of test scenarios and perform unit and integration testing
Prepare technical feasibility studies
Participate in integrating new solutions and tools with Microsoft Dynamics 365
Define interfaces and integrate Sales, Marketing, and Service systems
Monitor, analyze, and validate data migrations between systems
Create and maintain project, requirements, process, configuration, and user-manual documentation
Contribute to digital transformation and the automation of production and logistics processes
Support end-user training
Monitor the initial operation of solutions, resolve issues, and provide ongoing support

Requirements

What you’ll need

Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, or a related field
Certification in one or more Dynamics 365 CRM modules: MB240 – Field Service, MB210 – Sales, or MB220 – Marketing
Expertise in Dynamics 365 Sales modules, including lead, opportunity, contract, and sales forecasting management
Knowledge of sales automation, sales pipelines, and performance analysis
Configuration of sales workflows and processes
Proficiency in the Marketing module, with a focus on campaign automation, segmentation, and ROI analysis
Lead management and relationship marketing, integrating Dynamics 365 with digital marketing tools
Customization and configuration of dashboards and reports
Integration of Dynamics 365 with ERP, CRM, and external platforms
Dynamics 365 customization, including fields, entities, forms, dashboards, and reports
Development of custom applications integrated with Dynamics 365
Advanced customization using plugins, workflows, and C# code
Integration using APIs, Web Services, and Azure Logic Apps
Advanced English proficiency, particularly in reading and writing
Microsoft Fundamentals certifications AZ-900, MB-910, and PL-900 are desirable
PL-200 certification is desirable
Knowledge of Field Service, scheduling, dispatching, work orders, and field visit optimization is desirable
Knowledge of inventory management and logistics is desirable
Ability to configure and optimize service management workflows is desirable
Experience participating in projects using agile implementation methodologies is desirable

Benefits

Comp & perks

Public Transportation Allowance / Company Shuttle
Meal Allowance
On-site Restaurant
Medical and Hospital Care
Prescription Medication Reimbursement
Physiotherapy
Workplace Exercise Program
Profit-Sharing Bonus
Group Life Insurance
Extended Maternity and Paternity Leave
Educational Partnership Benefits
TotalPass
Christmas Gift Basket
Music Festivals
Video Game Tournaments
Women’s Space
Soccer Tournament
Free tickets to orchestras, theaters, and international concerts in Brazil