Toledo do Brasil

Systems Engineer

• Analyze and implement projects primarily related to the Sales, Marketing, and Field Service modules
• Define technical requirements and establish project timelines
• Gather and document detailed technical and business requirements with the Sales, Marketing, and Service teams
• Map processes and create functional specifications
• Collaborate with analysts and project teams to assess system impacts
• Work on implementation projects, ensuring timelines, budgets, and quality standards are met
• Assess project impacts and technical feasibility
• Configure Dynamics and cloud workflows using Power Automate
• Configure and customize Microsoft Dynamics 365 modules
• Support the definition of test scenarios and perform unit and integration testing
• Prepare technical feasibility studies
• Participate in integrating new solutions and tools with Microsoft Dynamics 365
• Define interfaces and integrate Sales, Marketing, and Service systems
• Monitor, analyze, and validate data migrations between systems
• Create and maintain project, requirements, process, configuration, and user-manual documentation
• Contribute to digital transformation and the automation of production and logistics processes
• Support end-user training
• Monitor the initial operation of solutions, resolve issues, and provide ongoing support

Senior Systems Analyst – Dynamics CRM