Customer Service Representative

Toll Group

. Act as the primary point of contact for customers, providing shipment updates and support .

Posted 10/23/2026full-timeAuckland • New ZealandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ocean freight operations, customs compliance, and customer service, with a strong focus on problem-solving and stakeholder management. Proficient in using freight management systems and maintaining accurate records to support efficient logistics processes.

Highest-signal resume keywords

Ocean Freight OperationsCustoms ComplianceFreight Management SystemsCargoWise OneStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ocean Freight OperationsCustoms RegulationsFreight Management SystemsMicrosoft Office ProficiencyRecord Maintenance

Soft Skills

Organisational SkillsCommunication SkillsProblem-SolvingCustomer-Focused MindsetCollaborative Teamwork

Tools & Technologies

CargoWise OneMicrosoft Office

Industry Keywords

Maritime RegulationsShipment CoordinationCustomer OnboardingProcess ImprovementsFast-Paced Environment

About the role

Key responsibilities & impact

Act as the primary point of contact for customers, providing shipment updates and support
Coordinate ocean freight shipments, cargo availability, pick-ups, and deliveries
Collaborate with operational teams, warehouses, transport providers, and external stakeholders
Ensure compliance with customs, maritime, and regulatory requirements
Manage shipment exceptions, including detention, demurrage, and transhipment issues
Maintain accurate records in CargoWise One
Support customer onboarding activities
Build customer relationships, solve problems, and contribute to a high-performing team environment

Requirements

What you’ll need

1 to 3 years' experience in ocean freight operations or customer service
Understanding of customs and maritime regulations
Experience working with freight management systems
Proficiency in Microsoft Office applications
Strong organisational skills and attention to detail
Excellent communication and stakeholder management skills
Customer-focused mindset with a commitment to service excellence
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and issue-resolution capabilities
Proactive approach to identifying process improvements
Ability to work collaboratively across teams and functions
Willingness to learn and develop within the freight forwarding industry
Entitled to work in New Zealand
Prepared to undertake pre-employment checks including a criminal history check and medical

Benefits

Comp & perks

Ongoing job security
Stable and safe working environment
Flexibility for balance
Opportunities to learn, grow and progress
Wellbeing support
Industry-leading training
Autonomy to make decisions with impact
Diverse, inclusive and authentic workplace