Toll Group

Customer Support

• Act as the primary day-to-day interface between Toll Global Forwarding and customers
• Ensure seamless, professional service delivery and meet client and branch KPIs
• Manage customer expectations and drive service excellence
• Support profitability, innovation, and compliance with Toll policies and legal requirements
• Manage client and stakeholder relationships with internal and external teams
• Coordinate end-to-end shipment processing and provide timely updates
• Ensure adherence to ABF, AQIS, RACA, COR, quarantine directions, customs regulations, and safety requirements
• Monitor shipping line issues including transhipment, detention, and demurrage
• Minimize revenue leakage and unrecoverable costs; escalate accounts receivable matters
• Support client onboarding and implementation, including SOP development and implementation plans
• Drive continuous improvement and maintain accurate job notes, systems, and billing information

Ocean Freight Customer Service Representative

Project Manager

• Lead the end-to-end delivery of finance-related projects and programs
• Develop and maintain project plans, schedules, milestones, and resource plans across workstreams
• Document requirements, As-Is and To-Be processes, business cases, financial analysis, benefits realization, scope, objectives, deliverables, dependencies, and success measures
• Lead planning for complex programs and projects across multiple streams
• Oversee and approve project scope, schedule management, prioritization, and resource alignment
• Advise on Agile, Waterfall, or hybrid framework selection and apply appropriate delivery methodologies
• Develop business cases, including financials, for approval
• Oversee risk identification, assessment, mitigation, monitoring, and reporting
• Develop, manage, and monitor project budgets, forecasts, and financial plans
• Track project expenditure, identify variances, and implement corrective actions
• Provide financial reporting, analysis, and insights to project sponsors and senior leadership
• Establish financial governance controls and support benefits realization tracking and post-implementation reviews
• Establish and maintain project governance frameworks
• Prepare and facilitate Steering Committee, Executive Leadership, and Board-level reporting and presentations
• Coordinate governance forums and document decisions, actions, risks, and outcomes
• Maintain project charters, business cases, governance artefacts, status reports, RAID logs, and implementation plans
• Monitor project performance and provide reporting and strategic insights
• Lead project decision-making and advise on complex decisions
• Lead stakeholder engagement and change management, including change impact assessments and process adoption
• Advise on resource management, resolve conflicts, optimize allocation, and train team members

Project Manager – Finance Automation

Vice President

• Report directly to the President, Resources & Industrials
• Lead the next evolution of a large, complex and highly diverse national fleet portfolio
• Develop and execute a Group-wide fleet strategy
• Build greater consistency and standardisation across the organisation
• Optimise how assets are utilised, maintained, deployed and managed throughout their lifecycle
• Lead the transformation and standardisation of fleet operations, maintenance practices and governance frameworks across a complex national footprint
• Optimise asset utilisation, lifecycle management and fleet deployment to maximise performance and return on investment
• Improve fleet reliability, availability and operational efficiency through disciplined maintenance practices
• Build partnerships across operations, procurement and executive leadership
• Develop a high-performing fleet organisation with clear accountability, disciplined execution and continuous improvement
• Work closely with operational leaders and key functions to embed sustainable ways of working across the Group
• Contribute as a member of the Resources & Industrials leadership team

Ocean Freight Customer Service Representative

Project Manager – Finance Automation

Senior Vice President – Fleet Management