Operational Key Account Manager

Toll Group

. Lead a group of predefined strategic freight forwarding accounts to drive growth and retention .

Posted 11/3/2026full-timeUnited StatesMid-LevelSenior💰 $70,080 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex customer relationships within the freight forwarding and logistics sectors, driving strategic growth through effective account management and operational execution. Proficient in data analysis and reporting, ensuring alignment with commercial objectives and delivery of KPIs.

Highest-signal resume keywords

Freight Forwarding ExpertiseAccount ManagementInternational LogisticsData AnalysisStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementData InterpretationKPI ManagementSOP ImplementationPerformance Analysis

Soft Skills

Excellent CommunicationInfluencing SkillsResilienceAdaptabilityCultural Awareness

Tools & Technologies

Microsoft PowerPointMicrosoft ExcelCRM PlatformsSalesforce

Industry Keywords

Supply ChainCommercial AcumenCustomer RelationshipsCross-Selling OpportunitiesOperational Reporting

About the role

Key responsibilities & impact

Lead a group of predefined strategic freight forwarding accounts to drive growth and retention
Oversee account strategies aligned with global and regional commercial objectives
Identify growth opportunities, cross-selling opportunities, and expanded share of wallet
Participate in negotiations, MBRs, QBRs, and annual performance reviews
Build and maintain executive-level customer relationships
Ensure delivery of agreed KPIs and SLAs through regular business reviews
Act as escalation point for complex service issues
Communicate business risks and wallet-share opportunities to internal stakeholders
Manage contracted and FAK allocation data and related stakeholder discussions
Drive SOP and governance implementation across assigned accounts
Monitor account performance and lead continuous-improvement initiatives
Support customer reporting and manage operational reporting
Support onboarding of new lanes and products and align global operational execution
Collaborate with operations, product, and finance teams to ensure service delivery and profitability
Participate in collection activity and manage contract allocation visibility
Ensure accurate CRM data management and reporting
Provide performance analysis to global key account management and regional leadership
Guide and train customers on visibility and reporting tools
Support global forums and contribute to best practices and process improvements
Perform other duties assigned by management

Requirements

What you’ll need

Bachelor’s degree or equivalent in Business, Supply Chain, Logistics, or related field
Minimum 5+ years in freight forwarding, logistics, or account management
Proven ability to manage complex customer relationships and drive strategic growth
Expertise in international and domestic logistics (air, ocean, customs)
Strong commercial acumen and analytical skills
Ability to interpret data into actionable insights
High proficiency in Microsoft PowerPoint, Excel, and CRM platforms (e.g., Salesforce)
Excellent communication, influencing, and stakeholder management skills
Resilient, adaptable, and culturally aware with high integrity and professionalism
Entitled to work in United States of America
Prepared to undertake pre-employment checks including a criminal history check and medical

Benefits

Comp & perks

5% Bonus Target
Paid vacation
Sick time
Floating holiday time
Health benefits
Life insurance
Personal accident insurance
401k with company match
Industry-leading training
Autonomy to make decisions