Operational Key Account Manager

Toll Group

. Lead a group of predefined accounts to drive growth and retention of strategic freight forwarding accounts .

Posted 11/3/2026full-timeValley Stream • New York • United StatesMid-LevelSenior💰 $70,080 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic freight forwarding accounts, driving revenue growth, and developing account strategies aligned with commercial objectives. Proficient in stakeholder management, data analysis, and operational reporting to ensure service delivery and profitability.

Highest-signal resume keywords

Freight Forwarding ExpertiseAccount ManagementData AnalysisStakeholder ManagementCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementKPI MonitoringSOP ImplementationPerformance AnalysisCross-Selling Strategies

Soft Skills

Excellent CommunicationInfluencing SkillsResilienceAdaptabilityCultural Awareness

Tools & Technologies

Microsoft PowerPointMicrosoft ExcelCRM PlatformsSalesforce

Industry Keywords

Supply ChainLogisticsCustomer RelationshipsInternational LogisticsDomestic Logistics

About the role

Key responsibilities & impact

Lead a group of predefined accounts to drive growth and retention of strategic freight forwarding accounts
Ensure revenue growth, product volumes, and share-of-wallet objectives
Develop account strategies aligned with global and regional commercial objectives
Identify growth opportunities, cross-selling opportunities, and share-of-wallet expansion
Participate in negotiations, MBRs, QBRs, annual performance reviews, and account governance
Build and maintain executive-level customer relationships
Ensure delivery of agreed KPIs and SLAs through regular business reviews and strategic engagement
Act as an escalation point for complex service issues
Communicate business risks and wallet-share opportunities to internal stakeholders
Manage contracted and FAK allocation data and related stakeholder discussions
Drive SOP and governance implementation across assigned accounts
Monitor account performance metrics and lead continuous-improvement initiatives
Support customer reporting and manage operational reporting
Support onboarding of new lanes and products and align global operational execution
Collaborate with operations, product, and finance teams to ensure service delivery and profitability
Participate in collection activity and manage contract allocation visibility
Maintain accurate CRM data and reporting
Provide performance analysis to global key account management and regional leadership
Guide and train customers on visibility and reporting tools
Align regional account management with global account strategies
Support regional preparation for global forums and contribute to best practices and process improvements
Perform other duties as assigned by management

Requirements

What you’ll need

Bachelor’s degree or equivalent in Business, Supply Chain, Logistics, or related field
Minimum 5+ years in freight forwarding, logistics, or account management
Proven ability to manage complex customer relationships and drive strategic growth
Expertise in international and domestic logistics (air, ocean, customs)
Strong commercial acumen and analytical skills
Ability to interpret data into actionable insights
High proficiency in Microsoft PowerPoint, Excel, and CRM platforms (e.g., Salesforce)
Excellent communication, influencing, and stakeholder management skills
Resilient, adaptable, and culturally aware with high integrity and professionalism
Must be entitled to work in United States of America
Prepared to undertake pre-employment checks including a criminal history check and medical

Benefits

Comp & perks

5% Bonus Target
Paid vacation
Sick time
Floating holiday time
Health benefits
Life insurance
Personal accident insurance
401k with company match
Industry-leading training
Autonomy to quickly make decisions with impact
Diverse, inclusive and authentic workplace