Operations Coordinator

Toll Group

. Manage international import and export shipments using CargoWise .

Posted 10/9/2026full-timeAuckland • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing international import and export shipments, utilizing CargoWise for operational efficiency. Strong focus on customer service, stakeholder management, and continuous improvement in freight forwarding operations.

Highest-signal resume keywords

CargoWise ExperienceInternational Import And Export ProcessesCustomer Service SkillsFreight Forwarding Operations ExperienceMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Shipping Documentation ProcessingCargo DeclarationsInvoicingShipment Performance MonitoringOperational Issue ResolutionAttention To DetailOrganisational SkillsProblem SolvingFlexitank ExperienceISOtank Experience

Soft Skills

Communication SkillsStakeholder ManagementTeam-Focused MindsetCustomer-Centric Mindset

Industry Keywords

Air Freight OperationsSea Freight OperationsFreight Movements CoordinationCustomer KPIsContinuous Improvement Initiatives

About the role

Key responsibilities & impact

Manage international import and export shipments using CargoWise
Coordinate freight movements with shipping lines, airlines, transport providers and co-loaders
Provide proactive shipment updates and exceptional customer service
Resolve operational issues and support customers with shipment enquiries
Process shipping documentation, reporting, cargo declarations and invoicing
Monitor shipment performance and ensure service levels and customer KPIs are achieved
Maintain accurate customer and shipment records
Support continuous improvement initiatives to enhance customer experience
Work closely with customers, carriers, airlines, shipping lines and internal stakeholders

Requirements

What you’ll need

Minimum 3 years' experience in a freight forwarding operations role
Solid understanding of international import and export processes
Strong customer service, communication and stakeholder management skills
Experience using CargoWise (essential)
Excellent attention to detail and organisational skills
Ability to prioritise workloads and solve problems proactively
High proficiency across Microsoft Office applications
A positive, team-focused and customer-centric mindset
Flexitank and ISOtank experience
Exposure to both air and sea freight operations
Must be entitled to work in New Zealand
Must be prepared to undertake pre-employment checks including a criminal history check and medical

Benefits

Comp & perks

Genuine opportunities for development and career progression
Industry-leading training
Collaborative and supportive team
Diverse role with exposure to global supply chain operations
Inclusive and authentic workplace
Autonomy to quickly make decisions with impact