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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on relationship building and compliance with contractual requirements. Possesses the ability to adapt to changing environments while ensuring effective service delivery and safety standards.
Highest-signal resume keywords
Customer Service ExperienceRelocations Industry ExperienceIntermediate Computer SkillsCurrent C Class Drivers LicenceStatutory Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationInitiativeProfessional Work EthicFlexibility
Tools & Technologies
Microsoft Office
Industry Keywords
Contractual DocumentationWHS Incidents ReportingSafety RegulationsService Delivery IssuesOn-Site Visits
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Develop strong relationships with providers
- Establish mechanisms of review and promote innovative solutions to ensure successful delivery of contract requirements
- Maintain working knowledge of contractual documentation relating to RS Providers, including Deed of Agreement, Statement of Requirements and Minimum Standards
- Report Provider WHS incidents and safety conversations to the relevant Manager
- Ensure Providers adhere to statutory Compliance and Safety regulations
- Understand key client cultures and ensure swift response and resolution of service delivery issues
- Arrange and complete on site visits to customers’ residences to determine the scope of removal services
- Ensure services are delivered in accordance with contractual requirements
Requirements
What you’ll need- Excellent experience in a customer facing customer service position
- Relocations industry experience is a bonus
- Intermediate computer skills (microsoft office)
- Excellent customer service skills (written and verbal)
- This position is 90% on the road - current C class drivers licence is required
- Possess initiative, a strong desire to achieve results and a professional work ethic
- Flexibility and the ability to adapt to constant change
- Must be an Australian Citizen or Permanent Resident
- Must be entitled to work in Australia
- Prepared to undertake pre-employment checks including a criminal history check and medical
Benefits
Comp & perks- Company vehicle with fuel card provided
- Market competitive salary
- Flexible work arrangements
- A positive and collaborative work environment
- Opportunities for professional growth and development
- Local discounts on services and other special benefits for employees
- Industry-leading training
- Autonomy to quickly make decisions with impact